Demonstrate solid understanding of the clinical application of all products.
Apply product and clinical knowledge to troubleshoot and problem solve.
Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region.
Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products.
Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value.
Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers.
Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel.
Provide support to key decision makers and clinicians throughout the assigned region.
Collaborate and share best practices and other key insights with other CSs to help support them and their regions, and maximize the entire team’s effectiveness and efficiency.
Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required.
Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business.
Support and train newly hired CS team members.
Requirements
Bachelors degree required
Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
Prior adult education and training experience; in the Gastroenterology-related field is desired
Demonstrated ability to articulate highly technical information to a diverse audience
Demonstrated success in working in a team setting and matrix managed environment
Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
Strong organization and time management skills
Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products.
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem solvingclinical applicationproduct traininglead generationclinical evaluationssales strategyaccount managementGastroenterologytechnical information articulation