Medsuite Inc

Client Success Manager

Medsuite Inc

full-time

Posted on:

Location Type: Hybrid

Location: Perungudi • India

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About the role

  • Acts as a liaison between Ventra Health and clients for communication and information exchange
  • Manages all aspects of the clients’ account to maximize collections and provide contracted management services
  • Conducts face-to-face meetings with clients to review performance and ensure satisfaction
  • Serves as the clients’ primary point of contact, collaborating with internal teams on issues for timely follow-up communication with clients
  • Reviews data to monitor and escalate all steps in the operational workflow process completed timely for clients
  • Prepares and/or reviews reports and ad-hocs for internal and external purposes
  • Analyzes and monitors Client Success Metrics and presents client specific reports
  • Makes recommendations for process improvement based on data review
  • Monitors and/or manages client payor contract negotiations and/or renewals
  • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues
  • Performs special projects and other duties as assigned

Requirements

  • High School Diploma or GED
  • Bachelor’s Degree in business, healthcare management, or related field preferred
  • At least three to five years (3-5) in healthcare, revenue cycle management, or related field
  • Basic familiarity with medical billing and terminology
  • Ability to read, understand, and apply state/federal laws, regulations, and policies
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner
  • Ability to remain flexible and work within a collaborative and fast paced environment
  • Ability to deliver high quality service excellence with high attention to detail
  • Strong knowledge in RCM, accounting, and/or finance
  • Strong oral, written, and interpersonal communication skills
Benefits
  • Ventra performance-based incentive plan
  • Referral bonus for referring friends
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingrevenue cycle managementdata analysisreport preparationprocess improvementcontract negotiationclient success metricsaccount managementfinancial oversighthealthcare terminology
Soft Skills
communicationinterpersonal skillsmentorshipflexibilitycollaborationattention to detailprofessionalismtactfulnessservice excellenceproblem-solving
Certifications
High School DiplomaGEDBachelor’s Degree