Medserv

Fee Governance Lead

Medserv

full-time

Posted on:

Location Type: Hybrid

Location: Haywards Heath • United Kingdom

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Job Level

Senior

About the role

  • Own and maintain all fees and pricing rules (including clinical indicators (IRL) and diagnostic codes (UK)) held within Proc Code database and related systems.
  • Ensure all Insurer and client fee schedules are accurate, up-to-date, and applied correctly across UK/IRL.
  • Validate, approve, and publish fee updates into production systems.
  • Ensure all fees are consistent, compliant with rules, and aligned with contractual agreements.
  • Manage audit trails for fee changes and version control of schedules.
  • Run periodic reconciliation checks to ensure no drift between system fee values and authoritative sources.
  • Monitor the performance of web-scraping bots used to ingest insurer fee schedules.
  • Flag and follow up on scraper failures, changes to insurer websites, or mismatches in extracted data.
  • Validate scraper outputs before writing to the database (human-in-the-loop control).
  • Act as primary liaison with insurers regarding fee schedule updates and clarification queries.
  • Implement mitigation strategies, including controls for changes, QA steps, and escalation paths.
  • Track KPIs such as data accuracy, update SLAs, fee-related error rates, and part-paid investigations.
  • Identify inefficiencies in fee management processes and propose improvements.
  • Provide training and support to teams on fee processes and procedures.
  • Suggest improvements to workflow, logic, and user experience.
  • Define repeatable processes, SLAs and controls for how fees are managed.
  • Work with IT to resolve bugs in the fee logic, scraper logic, front-end UI, and ProcCodes behaviour.
  • Help shape the roadmap for future fee automation and tooling.

Requirements

  • Extensive experience of the Medserv billing system
  • Strong knowledge of client and insurer fees and pricing schedules
  • Ability to communicate and collaborate with multiple teams effectively
  • An analytical approach
  • Advanced Excel skills.
Benefits
  • Private Medical
  • Life Assurance
  • Gym membership
  • Maternity and Paternity leave
  • Holiday Plus Scheme to purchase additional leave
  • Dedicated EAP
  • Pension contribution
  • Professional development opportunities
  • Regular sports and social events
  • Healthy food with comfortable on-site recreational facilities
  • Access to tax incentive schemes i.e. commuter schemes and bike to work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
web-scrapingdata validationfee managementreconciliation checksdata accuracy trackingMedserv billing systemExcel
Soft skills
communicationcollaborationanalytical thinkingtrainingprocess improvement