Medserv

Administration

• Managing calls from patients, secretaries, and other medical professionals
• Resolving Customer Queries
• Processing Payments
• Issuing correspondence to patients
• Scanning & Filing Sensitive Documents
• Assisting with aspects of clinic management
• Managing internal and external email queries
• Working as part of a team
• Dealing with ad-hoc duties as they arise

Junior Patient Administrator, 12 month FTC

Risk

• Own and maintain all fees and pricing rules (including clinical indicators (IRL) and diagnostic codes (UK)) held within Proc Code database and related systems.
• Ensure all Insurer and client fee schedules are accurate, up-to-date, and applied correctly across UK/IRL.
• Validate, approve, and publish fee updates into production systems.
• Ensure all fees are consistent, compliant with rules, and aligned with contractual agreements.
• Manage audit trails for fee changes and version control of schedules.
• Run periodic reconciliation checks to ensure no drift between system fee values and authoritative sources.
• Monitor the performance of web-scraping bots used to ingest insurer fee schedules.
• Flag and follow up on scraper failures, changes to insurer websites, or mismatches in extracted data.
• Validate scraper outputs before writing to the database (human-in-the-loop control).
• Act as primary liaison with insurers regarding fee schedule updates and clarification queries.
• Implement mitigation strategies, including controls for changes, QA steps, and escalation paths.
• Track KPIs such as data accuracy, update SLAs, fee-related error rates, and part-paid investigations.
• Identify inefficiencies in fee management processes and propose improvements.
• Provide training and support to teams on fee processes and procedures.
• Suggest improvements to workflow, logic, and user experience.
• Define repeatable processes, SLAs and controls for how fees are managed.
• Work with IT to resolve bugs in the fee logic, scraper logic, front-end UI, and ProcCodes behaviour.
• Help shape the roadmap for future fee automation and tooling.

Fee Governance Lead

Junior Patient Administrator

Accountant

• Responsible for day to day accounting for the UK & Ireland
• Processing supplier invoices, payments, and reconciliations for Ireland & UK
• Expense management and budget control for Ireland & UK
• Managing customer invoicing and aged debts
• Posting journal entries and maintaining accurate GL records
• Assisting with month-end and year-end closing activities
• Managing multiple Bank Reconciliations
• Preparing management reports, cost analysis, variance analysis, and reconciliations
• Supporting the preparation of statutory accounts in line with FRS framework
• Maintaining adherence to internal controls and company policies
• Supporting the audit processes and providing required documentation
• Ad hoc accounting duties

Executive Assistant

• Managing a high volume of calls from patients querying appointments, handling consultants and secretaries' queries, taking payments, issuing correspondence, etc.
• Scheduling clinics
• Managing and reviewing medical dictations
• Scanning medical information and uploading to the PM system
• Participate in weekly team meetings with management
• Managing internal and external email queries
• Ensure clients are getting the best us of the service
• Assist with training of new members of staff when necessary
• Ad-hoc duties as requested by management

Medical Secretary

Chief Marketing Officer

• Responsible for driving Medserv’ commercial growth across its core operations in Revenue Cycle management and Remote Practice management services.
• Develop and execute a multi-year commercial strategy to expand market share and maximise profitability within the medical billing and RCM sector.
• Identify new commercial opportunities with healthcare providers, private practices, hospitals, and insurers.
• Build and maintain deep relationships with healthcare decision-makers, technology partners, and insurers to drive sustainable revenue pipelines.
• Champion a client-first culture across the business.
• Partner closely with the Operations, Finance and Technology teams to align commercial objectives with operational performance.
• Lead and mentor a high-performing commercial team, fostering collaboration, accountability and measurable results.
• Oversee Medserv ‘ marketing strategy to strengthen brand visibility and drive lead generation.
• Represent the organisation at key industry events, client forums, and partnership meetings.

Junior Patient Administrator, 12 month FTC

Fee Governance Lead

Junior Patient Administrator

Accountant

Medical Secretary

Chief Commercial Officer