Medserv

Medical Billing and Coding

• Efficient processing of various documents provided by different entities to generate invoices/claims in line with the company’s SLA
• Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
• Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals in order to achieve maximum reimbursement and a high level of client satisfaction
• Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff - maintaining a high level of professionalism, and providing precise and accurate information
• Responding to daily queries via email from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
• Establishing and maintaining good client and hospital relationships at all levels
• Attending and participating in training as required as well as providing training & mentorship to less experienced team members
• Handling insurer/hospital returns and corrections
• Ad hoc duties as required or assigned by manager/supervisor

Medical Billing Administrator

• Completion of the accounts based on the received information from various entities, including patients, hospitals, insurers and clients
• Handling internal and external email/phone queries from various entities, including patients, hospitals, insurers and clients
• Maintaining high level of professionalism, providing precise and accurate information or instruction on further proceedings
• Ensuring quality of claims meets all standards given by insurance companies, clients and hospitals
• Following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of clients' satisfaction
• Become familiar with the various Insurers Schedule of Benefit Ground Rules
• Establishing and maintaining good client and hospital relationships at all levels.
• Ad hoc duties as they arise (clerical duties, such as filing away documentation in an accurate and orderly manner and colleague holiday cover)
• To be able to work in a high-pressure environment ensuring all the tasks are done in an assigned timely manner

Medical Billing Administrator

Medical Billing Specialist