MedScout

Customer Success Manager

• Manage, coach, and develop 7 CSMs (and growing) through weekly 1:1s, performance reviews, and career development.
• Help the team operate as strategic consultants, not reactive support.
• Spot where CSM capacity is getting pulled away from strategic work.
• Hold the team accountable for renewals, health scoring, and forecasting accuracy.
• Partner cross-functionally with Product, Sales, EPD, and other teams to solve problems, not just surface them.
• Own learning and development for the team, including conferences, training, and ongoing skill-building.