Clinical Case Manager
MedRhythms, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Maine • United States
Visit company websiteExplore more
About the role
- Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
- Review assigned forms and documents for required information; flag missing or incomplete items.
- Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
- Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
- Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
- Upload, categorize, and/or save digital files according to Company procedures.
- Prepare and send routine communications, using approved templates when applicable.
- Communicate professionally and in compliance with Company privacy standards and applicable regulations.
- Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships
Requirements
- Strong organizational and problem-solving skills with attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.
- Ability to handle sensitive information with discretion and professionalism
- Ability to learn quickly and adapt to the constantly shifting healthcare landscape
- Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards. (Helpful, not required)
- Experience with customer service software (e.g., Zendesk, Salesforce) (Helpful, not required)
- Familiarity with digital therapeutics or medical devices. (Helpful, not required)
- Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity. (Helpful, not required)
Benefits
- Generous paid time off: vacation, sick and volunteer time off
- Meaningful, purpose driven work on a life-changing product
- Opportunity for growth across various functions
- Collaborative, supportive, smart and fun team
- Downtown Portland, Maine office: Inviting office in the heart of the Old Port
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementdocumentation reviewdata entrydigital file managementcommunication draftingproblem-solvingorganizational skillsattention to detailcustomer service softwareregulatory compliance
Soft Skills
strong written communicationstrong verbal communicationability to prioritizeadaptabilitydiscretionprofessionalismability to manage multiple tasksability to learn quicklynavigating ambiguitysynthesizing data