
Implementation – Project Manager
MedOne Pharmacy Benefit Solutions
full-time
Posted on:
Location Type: Remote
Location: Iowa • United States
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About the role
- Assists account management and member advocate teams with research, resolution, and reconciliation of member and client issues such as cost share and eligibility inquiries.
- Assists team with projects such as gathering and stratifying client data, running plan utilization report packages, and updating client documentation.
- Provides and clarifies plan design and process information to internal teams to help resolve issues and improve efficiencies.
- Serves as back-up to the member advocate team when call volume is high.
- Represents MedOne at client benefit fairs and open enrollment meetings.
- Reconciliation of claim errors, including identification of member and client impact and subsequent communication to all parties.
- Assists with new client and vendor onboarding tasks.
- Creates and maintains member and client facing materials e.g., member plan design brochure and FAQ, open enrollment materials, and member letter templates.
- Creates and maintains internal materials e.g., process and training documentation and data requests.
- Completion of plan design testing within and outside of claim adjudication system.
- Assists with CRM maintenance, report pulls, and enhancement projects.
- Contributes to department and company goals.
Requirements
- Bachelor’s degree in business, communications, or related area.
- 5 years of project management experience in healthcare related industry, preferably the PBM sector.
- Intermediate working knowledge of Microsoft Excel (complex formulas and tools), and basic working knowledge of Microsoft Word, Outlook, and Power Point.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
project managementdata analysisplan design testingclaim reconciliationreport generation
Soft Skills
communicationproblem-solvingteam collaborationorganizational skills
Certifications
Bachelor’s degree