Medline Industries, LP

CAD/CAM Trainer, Clinical Support – Bilingual

Medline Industries, LP

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$65,800 - CA$98,800 per year

About the role

  • Responsible for in-office and remote training of CAD/CAM equipment portfolio.
  • Follow protocols and checklists for in office training of various CAD/CAM equipment.
  • Work in conjunction with service department to ensure that all pre-installation requirements are met.
  • Liaise with dental practice to coordinate training, communicate training schedule and requirements.
  • Educate the office on the technology and assist with e-learning and/or hands-on training.
  • Provide feedback and coaching.
  • Proper administration of online support, instruction, and follow-up.
  • Assist in development of internal training programs to educate sales, service and training staff on new developments.
  • Provide feedback to management team on any issues or portfolio suggestions that arise.
  • Communicate openly and honestly and provide ideas for optimization and improved training and integration experience.
  • Develop and maintain relationships with market participants such as Manufacturers.
  • Adhere to all Canadian Privacy laws and standards.
  • Other duties as assigned.

Requirements

  • Must have 5+ years Dental experience either laboratory or clinic
  • Active CDT/CDA/RDH license is an asset.
  • Previous experience in technical support is preferable.
  • Generally, you have a natural aptitude for new technologies and trends of digital dentistry.
  • Outstanding communication skills, both written and verbal.
  • Able to work independently and can operate under pressure & deadlines in a busy environment.
  • Strong knowledge and expertise of the Microsoft Office (Word, Excel, Outlook, and PowerPoint).
  • Strong background in dental technology an asset.
  • Candidates must have a valid driver’s license.
  • This position is required to travel up to 40%.
  • This position requires advanced language skills in both French and English (Bilingual).
Benefits
  • Collaborative work environment with highly engaged employees
  • Market competitive compensation and benefits plan, including LTD & Insurance
  • DPSP match program
  • Annual Employee Appreciation Week
  • Paid vacation and personal days
  • Lifeworks® Employee Assistance Program (EAP)
  • Resources supporting mental, physical, family and financial well-being
  • Career growth and training programs
  • Open communication with Senior Leaders
  • Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
  • Employee referral program
  • Education support programs
  • Fitness subsidy
  • Recognition programs
  • Social activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CADCAMtechnical supportdigital dentistryMicrosoft Officee-learningtraining program developmentonline support administrationfeedback and coaching
Soft Skills
communication skillsindependenceability to work under pressurerelationship buildingopen communicationcoachingfeedback provisionoptimization ideas
Certifications
CDTCDARDHvalid driver's license