MediSpend

Manager

• Support client projects and engagements related to State Price Transparency Reporting (SPTR), ensuring alignment with regulatory requirements and client objectives
• Lead and support pre-commercial engagements, ensuring timely completion of all SPTR pre-launch activities, including evaluation of pricing strategies, establishment of compliance frameworks, and state registration readiness
• Prepare, review, and validate State Price Transparency reports, ensuring accuracy, completeness, and timely submission across all applicable jurisdictions
• Monitor and assess reporting triggers, including WAC increases, new product launches, and product changes, to proactively identify reporting obligations
• Interpret and apply complex, non-uniform state regulations, providing guidance to clients and internal teams on reporting requirements and compliance risks
• Serve as a primary escalation point for complex regulatory and reporting issues, ensuring timely resolution and consistent application of requirements
• Collaborate cross-functionally with Government Pricing, Commercial, Legal, Regulatory, and IT teams to ensure data alignment and accurate reporting
• Develop, update, and maintain client policies and procedures to support compliance with state regulations and strengthen governance frameworks
• Drive process improvements, centralized tracking tools, and automation to enhance efficiency and reduce compliance risk
• Deliver high-quality client deliverables while effectively managing internal and external expectations, ensuring on-time or ahead-of-schedule delivery
• Maintain strong client relationships to support satisfaction, retention, renewals, and identification of additional service opportunities

Manager, State Price Transparency Reporting

Backend Engineer

• Own end-to-end delivery of a product, including architecture, development, performance, and scalability
• Drive execution across multiple concurrent initiatives, ensuring timely and high-quality releases
• Collaborate closely with Product Management to define roadmaps, prioritize features, and provide accurate estimates
• Build, lead, and scale high-performing engineering teams across onshore and offshore locations
• Architect, design, and develop scalable, secure, and high-performance applications using modern Java frameworks
• Define and enforce best practices for system design, coding standards, and performance optimization
• Lead modernization efforts, including microservices architecture, API-first design, and cloud-native development
• Ensure adherence to security standards and best practices (e.g., OWASP)
• Proactively identify and reduce technical debt, including upgrading frameworks and third-party libraries

Director, Engineering, Java

Customer Success Manager

• Own retention strategy and net revenue retention across the Commercial Compliance customer base.
• Establish and oversee structured customer health monitoring, including risk identification and mitigation plans.
• Lead executive-level engagement for priority and at-risk accounts.
• Ensure strong transition from Implementation to Customer Success and Managed Services.
• Implement and manage a standardized customer health scoring framework.
• Establish governance cadence including QBRs, executive business reviews, and roadmap discussions.
• Track and report on churn, renewals, support metrics, adoption rates, and time-to-value.
• Provide executive-level reporting and insights to Commercial Compliance leadership.
• Lead Customer Success Managers and Support personnel within the Commercial Compliance practice.
• Define roles, accountability models, and performance expectations.
• Establish structured processes for case management and escalations, enhancement requests, and product feedback loops.
• Drive operational improvements that reduce manual processes and increase scalability.
• Partner with Implementation to ensure smooth onboarding and client stabilization.
• Collaborate with Product Management to prioritize enhancements tied to regulatory changes and client needs.
• Engage directly with Compliance and Legal leaders at pharmaceutical and medical device companies.
• Identify opportunities to deepen adoption of Transparency and Stakeholder Engagement solutions.

Director of Customer Success

Director

• Oversee all Commercial Compliance implementation team members
• Own and continuously refine the Commercial Compliance implementation methodology.
• Establish standardized governance frameworks including steering committee structures, RAID management processes, milestone gating, and scope controls.
• Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists.
• Establish and monitor delivery KPIs, including on-time project completion, budget adherence, and resource utilization.
• Serve as executive escalation point for high-risk or complex enterprise implementations.
• Partner with Product Management to align implementation readiness with product roadmap and regulatory updates.

Director, Product Delivery – Implementations

• Define and execute the strategic vision for the Medispends Revenue Management business
• Build and scale service offerings aligned with market demand and client needs
• Establish best practices, methodologies, and delivery frameworks
• Serve as executive sponsor for key client engagements
• Lead complex implementations and optimization initiatives related to revenue management
• Ensure high-quality delivery, on-time execution, and measurable client outcomes
• Act as a trusted advisor to c-level executives (CFOs, Revenue Cycle Leaders, Compliance Officers)
• Partner with sales and marketing to develop go-to-market strategies
• Support pre-sales activities including solution design, proposals, and client presentations
• Identify upselling and cross-selling opportunities within existing accounts
• Represent the business in industry events, webinars, and thought leadership initiatives
• Recruit, mentor, and develop a team of consultants and subject matter experts
• Foster a high-performance, collaborative, and client-focused culture
• Establish training programs and career development pathways
• Drive accountability for performance metrics and client satisfaction
• Collaborate with product teams to influence roadmap based on client needs
• Stay current with regulatory changes, reimbursement models, and industry trends
• Drive innovation in analytics, automation, and revenue optimization strategies

General Manager, Revenue Management

Accountant

• Prepare and issue accurate and timely customer invoices
• Track outstanding balances and manage the collections process
• Enter and code vendor bills accurately, ensuring proper approvals and timely payments
• Monitor AP aging and maintain positive vendor relationships
• Prepare and file monthly/quarterly sales tax returns across multiple jurisdictions
• Ensure compliance with current tax laws and regulations
• Assist in the preparation of journal entries and financial reports
• Maintain monthly reconciliations of key balance sheet accounts, identifying and resolving discrepancies
• Support the Finance team with month-end reconciliations and reporting schedules

Manager, State Price Transparency Reporting

Director, Engineering, Java

Director of Customer Success

Director, Product Delivery – Implementations

General Manager, Revenue Management

Staff Accountant