Mediform

Customer Success Manager

• You bring your practical experience and support practices when getting started with Mediform: onboarding (interview, setup and training), fine‑tuning, and ongoing support
• You are the primary point of contact: you record requests, prioritize and resolve them independently—or coordinate closely with Tech/Product—and keep the practice informed at all times
• You review anonymized conversations between AI and patients, identify patterns, and provide concrete improvement suggestions to the practice and the team
• You proactively support practices: regular check‑ins, best practices, mini‑trainings, and targeted recommendations to reduce everyday workload and ensure success with our product
• You optimize internal processes: checklists, quick guides, FAQs and small automations—and ensure clear quality standards for conversation reviews
• You act as the bridge between practice and product: you listen to practices, synthesize insights clearly, share them with the team—and accompany tests of new features to assess suitability for everyday use

Customer Success Manager, AI Healthcare

AI Engineer

• Shape AI standards: Contribute to the further development of our prompt and configuration standards
• Build reusable components: Help create robust prompt patterns and configuration modules
• 2nd-level support: Assist the customer team with complex cases
• Support onboarding: Help with customer onboarding and perform configurations
• Advance CARL: Work on the development of our AI-based onboarding and support agent CARL
• Evaluation and monitoring: Support setting up metrics, tests, and A/B experiments for AI dialogues

AI Engineer, Healthcare – Start-up

• You apply your practical experience directly and accompany practices from setup to daily operations: onboarding with an interview, configuration and a short training, as well as ongoing support.
• You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues independently where possible; if needed, you coordinate quickly with engineering/product and keep the practice transparently informed.
• You review anonymized conversations between AI and patients, identify patterns and pitfalls, and derive concrete improvements.
• You proactively support practices through regular check-ins, share best practices, deliver short trainings, and recommend simple measures that noticeably ease daily work.
• You improve internal processes with practice-ready tools: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
• You collect feedback from practices, prepare it in a clear format, share it with the team, support pilot testing of new features in practices, and evaluate whether they work well in everyday practice.

Customer Success Manager, AI Healthcare

AI Engineer, Healthcare – Start-up

Practice Manager – Customer Success, AI Healthcare