Medier Agency

Customer Success Manager

• Plan, coordinate, and execute CRM campaigns for Sportsbook and esports audiences across Email, Push, SMS, and In-App channels.
• Own the CRM calendar around major sporting events and esports tournaments, ensuring timely and relevant player communications.
• Develop personalized player journeys, segmented campaigns, and lifecycle initiatives to improve engagement, retention, and sportsbook activity.
• Collaborate closely with Trading, Product, VIP, Content, Design, and Analytics teams to launch high-impact campaigns.
• Monitor campaign performance, analyze KPIs, and continuously optimize CRM strategy based on data and player behavior.
• Coordinate promotional mechanics, bonuses, odds boosts, free bets, and event-driven activations.
• Ensure all CRM communications comply with regulatory requirements and responsible gaming standards.
• Stay up to date with sports and esports calendars, industry trends, and competitor activity.

Senior CRM Sports Coordinator

Copywriter

• Manager: Oversee a team of writers to ensure effective, clear, and timely texts.
• Multi-Channel Writing. Produce and proofread high-quality English content for…
• PR, SEO, CRM, Guides, proofreading, terms, and detailed casino and sportsbook reviews.
• Funnels — Pinned messages, welcome offer messages, short scripts, and push notifications.
• Tone Management. Guide writer towards perfecting their writing style and to follow each brief’s requirements.
• Collaboration. Partner with Social, Design, and Affiliate teams to ensure that the goal of each text is achieved.
• Consistency. Maintain a consistent voice with clarity and a strict adherence to compliance standards, while providing a fast service that closely follows the brief.
• Optimisation. Use feedback to continuously improve and optimise content.
• Human Text. All texts must be completely handwritten; AI-generating texts or using AI to generate ‘writing structure’ is strictly forbidden.

Senior CRM Sports Coordinator

Team Lead Copywriters, Native English Speaker