Medical Solutions

VP, Operations

Medical Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $250,000 per year

Job Level

Lead

About the role

  • Lead, build, and retain a high-performing operations teams focused on technology, customer, product, and revenue retention, product adoption, and expansion.
  • Inspire and coach teams to reach their potential while aligning with company culture and values.
  • Serve as a change agent to evolve the WorldWide Health organization to meet organizational goals and customer needs.
  • Oversee all aspects of the customer lifecycle ensuring a consistent, value-driven experience.
  • Define and implement strategies to enhance product and process adoption by internal WWHS teams to ensure customer satisfaction.
  • Act as member of the senior leadership team, supporting client relationship development and issue resolution.
  • Proactively identify and mitigate revenue risks; drive strategies to reduce customer churn and decline.
  • Collaborate with all MSG support teams including Finance to establish, monitor and report on leading indicators and success metrics.
  • Partner closely with the Sales organization to align strategic customer opportunities, expansion strategies, and support throughout the sales lifecycle.
  • Work with Marketing, Human Resources and Information Technology teams and to align service delivery with operational and client needs.
  • Coordinate between offshore and onshore teams to ensure all workflows and processes are optimized and all candidate touchpoints are efficient, effective, and consistent.
  • Champion the voice of the customer internally, advocating for solutions that align with client goals and business outcomes.
  • Create scalable success plans that support timely product adoption and long-term value realization.

Requirements

  • Bachelor’s degree in business, marketing, communications, or a related field; a master’s degree or MBA is preferred
  • Exceptional leadership and strategic thinking skills for leading large teams and developing client success strategies
  • Excellent communication and interpersonal skills for building executive-level client relationships
  • Strong problem-solving and decision-making abilities to address complex client issues
  • Proficiency in CRM software and client success technologies
  • Analytical skills to leverage data for strategic insights and drive client satisfaction and growth
  • Ability to foster a culture of excellence and continuous improvement
  • Extensive experience in client success or account management, with a proven track record of leading successful client engagement initiatives
  • Demonstrated ability to manage and grow executive-level client relationships
  • Experience in developing and executing client success strategies aligned with organizational goals.
  • Proven track record of achieving performance goals related to client satisfaction, retention, and growth
  • Experience in cross-functional collaboration and influencing at the executive level.
Benefits
  • Insurance
  • Clinician Discount Program
  • Private Housing
  • 24 Hour Customer Care
  • Voluntary Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwareclient success technologiesdata analysisstrategic insightsclient engagement initiativesclient success strategiesperformance metricsrevenue retention strategiesproduct adoption strategiesprocess optimization
Soft Skills
leadershipstrategic thinkingcommunicationinterpersonal skillsproblem-solvingdecision-makingcollaborationinfluencingcoachingadvocacy
Certifications
Bachelor’s degreeMaster’s degreeMBA