Medical Guardian

Manager, Organizational Design – Employee Experience

Medical Guardian

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Pennsylvania • United States

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Job Level

SeniorLead

About the role

  • Lead organizational design initiatives to support scaling teams and evolving business needs.
  • Own company-wide talent assessment processes, including reviews, goal setting, 9-boxing, talent calibration, succession planning, and follow-up action planning.
  • Partner with leaders to translate talent insights into development actions, readiness planning, and follow-up.
  • Develop and maintain skill-mapping, job architecture, and salary banding frameworks.
  • Support change management and internal communications related to HR programs, org changes, and system updates.
  • Partner with VP on development of employee experience strategy, connecting culture, engagement, development, and enablement efforts.
  • Design and implement engagement strategies that support remote, hybrid, onsite, front-line hourly, and exempt employee populations.
  • Own the quarterly eNPS process, including survey design, outreach, analysis, reporting, and action planning.
  • Analyze engagement, retention, and workforce trends to proactively identify risks and opportunities.
  • Own and manage Glassdoor and Indeed strategy to support employer brand and talent attraction.
  • Manage the employee suggestion box, including trend analysis and follow-through.
  • Own the planning and coordination of employee-facing communications related to culture, engagement, and HR programs, ensuring clarity, consistency, and alignment with company values.
  • Identify organizational skill gaps and training needs across people leaders and employees.
  • Design and deliver manager training and enablement programs focused on performance, feedback, communication, and accountability.
  • Continuously improve the performance management tools and processes to support clarity and consistency across the organization.
  • Design, plan, and manage corporate responsibility and volunteer programs, including in-person and virtual activities.
  • Own and maintain a calendar of HR-programmed activities and events, ensuring balanced and inclusive engagement throughout the year.
  • Support wellness programs by partnering with internal stakeholders and the benefits broker to analyze data and drive targeted communication and engagement strategies.
  • Partner and support employee relations matters as needed
  • Surface themes and insights from HR data, surveys, and feedback channels to inform leadership decisions.

Requirements

  • 7+ years of progressive HR experience, with a focus (5+ years) on organizational development, talent management, workforce strategy, employee engagement, or people strategy
  • Experience supporting a mid-size or scaling organization (approximately 500+ employees) with diverse employee populations, including front-line hourly and exempt employees.
  • Experience working in an organization that supports remote, hybrid, and onsite employees concurrently.
  • Advanced proficiency in Excel, data visualization, and survey analytics.
  • Familiarity with process automation tools (e.g., Microsoft Power Automate).
  • Hands-on experience with eNPS, workforce metrics, and qualitative feedback
  • Working knowledge of Asana, SharePoint, and modern collaboration tools.
  • Strong written and verbal communication skills, with experience supporting change management.
  • Degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, Business, or related field, preferred.
  • Ability to work onsite Tuesdays and Wednesdays.
Benefits
  • - Health Care Plan (Medical, Dental & Vision)
  • - Paid Time Off (Vacation, Sick Time Off & Holidays)
  • - Company Paid Short Term Disability and Life Insurance
  • - Retirement Plan (401k) with Company Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
organizational developmenttalent managementworkforce strategyemployee engagementdata visualizationsurvey analyticsprocess automationeNPSworkforce metricsqualitative feedback
Soft Skills
communicationchange managementleadershipanalytical thinkingcollaborationproblem-solvingstrategic planningemployee relationstraining and developmentperformance management