High school diploma or equivalent
Minimum of 3 years of related work experience
Pharmacy experience with core pharmacy functions and workflows (preferred)
Bachelor’s degree or equivalent combination of education and experience (preferred)
3+ years in customer service, case management, or escalation support—preferably in healthcare, insurance, or regulated industries (preferred)
Strong interpersonal and written communication skills
Proven ability to handle confidential or sensitive information with discretion
High attention to detail, follow-through, and organizational skills
Experience with telephony and CRM systems (e.g., Five9, Avaya, Salesforce)
Proficiency in Microsoft Office tools
Ability to work independently and make moderate decisions to meet objectives
Comfortable working in a hybrid, remote, or in-office environment
High-volume outbound calling experience (55+ calls per day)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecase managementescalation supportpharmacy functionshigh-volume outbound calling

Soft Skills

interpersonal skillswritten communication skillsattention to detailorganizational skillsdiscretion

Certifications

high school diplomaBachelor’s degree