Medibank

Customer Service and Sales Consultant

Medibank

full-time

Posted on:

Location Type: Hybrid

Location: Mackay • Australia

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Salary

💰 A$63,660 per year

About the role

  • Help customers choose the right health cover and services.
  • Support them across multiple channels – in-store, over the phone, online, and in the community.
  • Build lasting relationships and trust through personalised conversations.
  • Solve everyday challenges and share ideas to improve how we work.
  • A part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

Requirements

  • You don’t need health insurance experience – we’ll teach you that.
  • Skills in customer service, sales, health, retail, or community engagement.
  • Great at building rapport and explaining things clearly.
  • Comfortable using technology and learning new systems.
  • A team player who is adaptable and proactive.
  • Detail-focused and committed to protecting customer privacy.
Benefits
  • Flexibility: Work in-store, from home, on-site with partners, and out in the community.
  • Health & wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching and more.
  • Subsidised private health insurance + fully subsidised Healthy Living Extras.
  • Good Health Day – an extra day each year to recharge.
  • Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
  • Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave and more.
  • Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
  • Inclusive culture: Seven Employee Networks supporting belonging and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicesalescommunity engagementbuilding rapportclear communicationadaptabilityproactivitydetail-orientedtrust-building