Medibank

Workforce Planning and Optimisation Manager

Medibank

full-time

Posted on:

Location Type: Office

Location: Wollongong • Australia

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About the role

  • Leading a team of 6 workforce planning superstars
  • Owning medium–long term forecasting and FTE planning
  • Optimising how we schedule, report and run our omni‑channel operations
  • Lifting our reporting capability and guiding insights that drive action
  • Making sure tools like Genesys, LivePerson and MicroStrategy are working hard for us (experience in these tools would be great, but is not essential)
  • Coaching and mentoring your team to be the best in the business

Requirements

  • Solid leadership experience (around 3 to 5 years) with a style that empowers others, developed in a WFP environment
  • Strong strategic thinking and commercial judgement
  • The ability to influence, partner and simplify the complex
  • Experience in busy, customer‑focused environment
  • A passion for continuous improvement and finding better, smarter ways of working
Benefits
  • A supportive, down‑to‑earth team
  • Space to innovate and challenge old ways of doing things
  • Real opportunities to shape the way we deliver for our customers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
forecastingFTE planningreportingomni-channel operationscoachingmentoring
Soft Skills
leadershipstrategic thinkingcommercial judgementinfluencepartneringsimplifying complexitycontinuous improvement