Compliance & Experience Specialist
Medibank
full-time
Posted on:
Location Type: Office
Location: Docklands • Australia
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Tech Stack
About the role
- Lead vulnerability remediation across Windows and macOS fleets using Intune and Patch My PC
- Monitor and report on patch compliance and security posture for all managed endpoints
- Utilise the organisation’s DEX platform to identify root causes of endpoint issues
- Proactively address reported problems and optimise overall endpoint health
- Track and report on key DEX metrics to improve user experience
- Ensure endpoint SOE is benchmarked against industry standards and security baselines
- Collaborate with security teams to maintain compliance with organisational policies
- Stay informed on emerging OS features, security updates, and best practices
- Recommend and implement improvements to enhance endpoint resilience and performance
- Work closely with Workplace Engineering, Security, and Infrastructure teams to align strategies
- Provide technical guidance and support for compliance-related initiatives
- Provide 3rd level support and insights into root cause analysis
- Contribute and grow Knowledge Base articles to further empower support teams
- Coordinate, test, and implement IW changes (e.g. software rollouts, policy updates) with minimal business disruption
- Communicate planned changes to end users and stakeholders, ensuring documentation and scheduling align with governance
- Respond to and resolve incidents related to end-user devices, applications, and services using tools like Intune
- Accurately log, prioritize, and escalate issues as needed
- Identify recurring issues, perform root cause analysis, and implement long-term solutions to reduce incident volumes
- Maintain and update knowledge articles and known error records to support faster issue resolution
- Collaborate with the service desk, security, and infrastructure teams to improve the device and user experience
- Provide feedback and suggestions for improving environmental and support practices
Requirements
- Strong expertise in Windows and macOS operating systems
- Hands-on experience with Microsoft Intune, Patch My PC, and modern endpoint management
- Familiarity with Digital Employee Experience (DEX) tools and analytics
- Knowledge of vulnerability management frameworks and compliance standards
- Ability to perform root cause analysis and resolve complex endpoint issues
- Understanding of industry benchmarks for SOE and security baselines
- Excellent problem-solving and communication skills
- Understanding of conditional access, compliance policies, MAM/MDM configurations, and identity-based access control
- Strong attention to detail and ability to work in a dynamic, fast-paced environment
- Exposure to scripting or automation for reporting or device compliance tracking
Benefits
- Health insurance
- Professional development
- Flexible working arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows operating systemmacOS operating systemMicrosoft IntunePatch My PCvulnerability managementroot cause analysisscriptingautomationendpoint managementcompliance policies
Soft Skills
problem-solvingcommunicationattention to detailcollaborationtechnical guidancereportinguser experience improvementincident resolutionadaptabilitydocumentation