Mediafly

Accountant

• Lead monthly, quarterly, and annual close activities, ensuring accuracy and timeliness
• Prepare and review journal entries, account reconciliations, and financial reports
• Manage cash flow, bank reconciliations, and treasury activities
• Review and process employee expense reports in compliance with company policy
• Support accounts payable and accounts receivable functions as needed
• Code and reconcile credit card transactions
• Analyze variances and provide insights into key financial drivers
• Assist with audits, tax filings, and compliance reporting
• Drive process improvements and implement best practices to strengthen internal controls
• Collaborate with other members of the accounting team to support department objectives
• Work on special projects and reporting as assigned

Senior Accountant

Revenue Operations

• Provide first-line support and daily triage of GTM requests (via Slack, email, and Salesforce), assessing urgency and complexity and prioritizing effectively.
• Manage daily Salesforce administration to support GTM initiatives, ensuring changes are made with both immediate needs and long-term impacts in mind.
• Own the Quote-to-Cash process, providing end-to-end management and technical support to enable efficient customer acquisition.
• Collaborate closely with key marketing, sales, product, finance, legal, and executive stakeholders across the organization to manage projects and one-off requests
• Support onboarding/offboarding by enabling new hires with training, licensing access to GTM tech stack and content necessary to train end users on our systems.
• Proactively identify issues in our current processes and design solutions aligned with our current focus and priorities
• Perform daily inspection of data to ensure accuracy and reliability, particularly for metrics impacting ARR.

Revenue Operations Manager

Customer Support

• Promptly manage incoming customer inquiries, providing troubleshooting support and advice that is timely, professional, friendly, and accurate.
• Manage the resolution and communication to end-users and ensure all tickets are properly logged and resolved in a timely manner.
• Maintain a detailed understanding of the Mediafly product solutions, both from a business use case perspective AND a technical perspective. Use that knowledge to troubleshoot questions from clients about their data, identify issues, and provide advice.
• Drive successful product experience by identifying and recording bugs and feature requests, and managing resulting customer communication.
• Configure Mediafly’s settings and reporting areas to customer specifications.
• Collaborate closely with cross-functional teams to escalate high-severity or recurring technical issues and influence product improvements.
• Manage the ongoing technical health of the customer; i.e. resolve API errors within client portals, portal activations/deactivations, proactively reach out to customers if there are connectivity, integration, or user errors, etc.
• Manage communication with customers by email or scheduled call, and provide the highest level of support and customer satisfaction by offering technical troubleshooting, configuration advice, and business use case advice.
• Performs other duties and assignments as requested to support the technical service function.

Senior Accountant

Revenue Operations Manager

Product Support Specialist