Mediafly

Customer Success Manager

• Lead strategic, executive-level customer conversations to deeply understand business objectives, define measurable success outcomes, and position Mediafly as a long-term strategic partner.
• Serve as the “captain” of the account team, modeling best-in-class customer leadership, driving internal alignment, orchestrating cross-functional initiatives, and ensuring all stakeholders (internal and external) are prioritized and supported.
• Build and execute robust, data-backed mutual success plans that drive adoption, business value realization, and executive alignment across complex customer organizations.
• Drive adoption and ROI expansion by proactively identifying opportunities, recommending best practices, and influencing customer behavior through consultative yet confident guidance.
• Demonstrate exceptional executive presence and value storytelling, translating product capabilities and customer insights into compelling, outcome-driven narratives tailored for audiences up to the C-suite.
• Own the customer’s strategic lifecycle, from onboarding to renewal and expansion, ensuring customers derive continuous value and achieve measurable business outcomes.
• Proactively anticipate risks and opportunities by monitoring customer health, synthesizing qualitative and quantitative insights, and taking decisive action to protect and grow customer relationships.
• Champion customer needs internally by collaborating closely with Sales, Product, Engineering, and Support to drive alignment, influence roadmap direction, and ensure a seamless customer experience.
• Adopt and evangelize new processes, methodologies, and tools, leading by example and reinforcing operational excellence across the Customer Success organization.
• Provide thought leadership to customers and internal teams, including guidance on industry trends, emerging use cases, and best practices that elevate the partnership and position Mediafly as a trusted advisor.

Senior Customer Success Manager

Full-stack Engineer

• Lead the design, development, and delivery of customer-facing Professional Services solutions
• Own implementation work end-to-end
• Build high-quality, maintainable code and utilities in C#, Python, JavaScript/TypeScript
• Apply strong architectural judgment to design service-based, scalable, secure solutions
• Work with AWS infrastructure to support integrations, automations, and operational tooling
• Develop robust, idempotent integrations using REST APIs, webhooks, events, and enterprise identity standards
• Troubleshoot issues that span multiple domains
• Implement and support Professional Services standard offerings
• Build and maintain internal automation scripts and utilities
• Validate and debug data flows using SQL/Postgres
• Operate with rigor inside Jira
• Produce high-quality written deliverables including runbooks, technical guides, configuration documentation
• Review code for PS-led engineering work, identify improvements
• Collaborate with Support, Product Engineering, and Customer Success

Senior Software Engineer, Professional Services

Account Executive

• Serve as a senior advisor and subject matter expert on all Mediafly products and offerings, driving both new logo acquisition and expansion within existing global accounts.
• Navigate and lead multi-level, multi-region deals with senior decision-makers, including C-level executives.
• Partner strategically with Customer Success, Revenue Operations, and Marketing to identify cross-sell and upsell opportunities, ensure forecast accuracy, and set clear client expectations.
• Provide mentorship, coaching, and strategic guidance to the Account Development Directors and other members of the sales organization.
• Contribute to global go-to-market strategies for key Mediafly products, leveraging subject matter expertise and certifications.
• Represent Mediafly in industry thought leadership initiatives, speaking engagements, and advisory sessions within the Sales Enablement and broader enterprise technology space.
• Maintain and grow strategic client relationships globally, with travel as required to key markets.
• Continuously evaluate sales business processes and implement improvements to drive efficiency, scalability, and measurable results.
• Lead proposals, executive presentations, pricing strategies, and complex contract negotiations.
• Leverage executive-level influence to generate new opportunities and advance strategic deals, ensuring maximum engagement with Mediafly solutions.
• Build and maintain a strong professional presence, including social media engagement, to enhance Mediafly’s brand and community within the industry.
• Demonstrate Mediafly technology during client engagements to showcase best practices and drive adoption.
• Use DealDesk and other sales enablement tools to produce professional, well-branded proposals and materials.

Global Account Director

Engineer

• Partner with a diverse set of Customers and their sales, marketing, product, and customer success teams to develop compelling value propositions, sales narratives, and ROI models tailored to target audiences.
• Independently lead the development and implementation of value-based selling methodologies, tools, and processes to drive consistency and scalability within customer organizations.
• Conduct value discovery workshops with clients to uncover their business challenges, goals, and desired outcomes, and translate them into value-based solutions.
• Conduct deep data analysis and primary research to assess customer pain points, potential cost savings, and revenue growth opportunities.
• Translate Value-based selling programs into Mediafly’s Value ToolBuilder and Custom Value SaaS solutions.
• Develop and maintain a deep understanding of Mediafly’s solutions, features, and capabilities, as well as the competitive landscape and industry trends.
• Support sales on strategic opportunities to provide subject matter expertise.
• Create and deliver persuasive presentations, business cases, and ROI analyses to effectively communicate the value of Mediafly’s solutions to prospective and existing clients, including C-level executives.
• Act as a subject matter expert on value selling best practices, methodologies, and tools, and provide training and enablement support to internal teams. Coaching and support of the Value Engineering team including project oversight, task assignments, balancing team responsibilities and helping the team develop and reach goals.
• Provide guidance, mentorship and support to the Value engineering team and drive excellence in value selling practices.
• Collaborate with cross-functional teams to identify opportunities for product enhancements and new feature development based on customer feedback and market insights.

Lead Value Engineer

Product Designer

• Lead, mentor, and inspire a team of UX designers—providing feedback, growing their craft, and supporting career development.
• Partner with Product and Engineering to define vision, goals, and UX strategy for features that blend human insight and AI-driven automation.
• Design and ship agentic experiences across the Mediafly platform, such as content discovery, personalized collateral, adaptive presentations, and automated distribution workflows.
• Validate ROI by partnering with customers to identify where content automation can reduce cycle time and increase win rates—building clear, measurable business cases.
• Collaborate with AI and data teams to incorporate insights, personalization, and intelligent recommendations into the user experience.
• Foster a design culture of experimentation, continuous improvement, and outcome-driven decision making.
• Contribute to Mediafly’s design system, accessibility standards, and AI-forward design best practices.

UX Manager

Product Operations

• Establish and own frameworks, rituals, and tools that improve consistency, transparency, and accountability across the product organization.
• Mentor two Sr PMs, helping them prioritize effectively, communicate clearly, and deliver meaningful outcomes.
• Enforce a unified “rulebook” for PRDs, discovery briefs, and other product artifacts. Ensure everything lives in the right place, follows the right format, and tells the right story.
• Build repeatable systems for how work moves from idea to delivery — including how we plan, track, and review progress.
• Champion tools like Productboard, Confluence, and Jira to drive cross-functional clarity.
• Keep the trains running on time. Coordinate dependencies, track timelines, and help teams anticipate and unblock risks before they slow momentum.
• Work closely with Design, Engineering, and GTM to make sure everyone understands priorities, status, and the “why” behind decisions.

Director, Product Operations

Designer

• Drive the development of high-impact design solutions across internal and commercial projects.
• Collaborate closely with team members and internal stakeholders to create visually compelling designs.
• Create designs that adhere to client brand guidelines.
• Refine and evolve designs based on client feedback.
• Present ideas and demonstrate design concepts to the Creative Services team.

Midweight Designer

Manager

• Lead and manage the full recruitment lifecycle for roles across all departments, with a strong focus on technical and go-to-market positions.
• Oversee and support a small team of contract recruiters (2-3), ensuring consistent processes, strong communication, and timely delivery of hiring goals.
• Partner with hiring managers to define talent needs, develop job descriptions, and establish clear success profiles.
• Build and execute strategic sourcing plans to attract top talent through job boards, social media, networks, and direct outreach.
• Screen, interview, and guide candidates through the hiring process, ensuring a positive and professional experience.
• Provide data-driven insights through recruiting metrics such as time-to-fill, cost-per-hire, and quality-of-hire.
• Collaborate with the People Operations team to drive diversity, equity, and inclusion across all hiring activities.
• Stay ahead of industry trends, competitive intelligence, and innovative recruiting strategies to continuously evolve our approach.
• Act as a trusted advisor to hiring leaders, offering market insights and recommendations for attracting top-tier talent.

Talent Manager – Contract

• Engage with Mediafly’s customers primarily via Gainsight CS/PX, applying provided workflows, health scoring, and engagement activities for tiered customer segments - focusing on retention and adoption for lower ARR accounts.
• Use Gainsight to trigger precise, thoughtfully branded communications (email campaigns, renewal reminders, onboarding support) based on health scores, product activity, and segment metrics.
• Ensure all engagement activities reflect a high attention to detail, maintaining brand integrity and consistency across touchpoints.
• Implement and iterate digital-first playbooks and lifecycle touchpoints designed in Gainsight, prioritizing lower ARR customer retention but contributing to programs serving all customer segments.
• Apply marketing best practices to campaign design, messaging, and segmentation, ensuring digital programs support Mediafly’s brand objectives and engagement goals.
• Review engagement outcomes in Gainsight, partnering with cross-functional teams to enhance digital success plans and expand program reach.
• Regularly track customer health and adoption using Gainsight dashboards and reporting tools; analyze engagement trends, feature usage gaps, risk indicators, and opportunities for increased impact.
• Apply data-driven insights to inform program improvements and to optimize communication approaches by segment.
• Use Gainsight automation to collect NPS, CSAT, and user feedback at every stage of the customer journey.
• Synthesize and report program outcomes, with a disciplined, detail-oriented approach to metrics interpretation and recommendation presentation.
• Work alongside Product, RevOps, and Customer Success to pilot, adapt, and scale digital engagement strategies for different customer segments.
• Support ongoing education and self-service resource enhancements, contributing a marketing lens to all content intended for retention, onboarding, and customer education.

Digital Customer Success Manager

• Serve as an advisor and subject matter expert on all Mediafly products and offerings to drive new logo acquisition and growth within existing accounts
• Comfortable threading multiple level deals
• Partner with Customer Success organization in cross-sell and up-sell opportunities
• Working cross functionally with Customer Success and Rev Ops to ensure forecast accuracy, deal predictions and setting clear expectations of the Mediafly products.
• Provide mentorship and support to the Account Development Director
• Assist in go-to marketing strategy for key Mediafly products based on demonstrated expertise and certification
• Participate in thought leadership engagements for the Sales Enablement space
• Maintain ongoing client relationships with travel throughout the US as required
• Continually evaluate sales business processes and recommend and implement improvements
• Lead proposals, presentations, pricing, and contract negotiations
• Leveraging leadership for generating leads or progress a deal to maximize Mediafly engagement
• Maintaining and actively keeping a strong social media presence while engaging and building community around Mediafly’s Brand
• Leverage Mediafly technology during the Sales motion to illustrate best practices to Prospects and Customers
• Using DealDesk to create clean well branded proposals

Account Director

SDET

• Own Testing for Your Team: Lead test automation strategy and infrastructure within your team or product area, collaborating with other senior and cloudops engineers to align practices.
• Build Test Infrastructure: Design and maintain robust end-to-end and API integration test systems.
• Evaluate & Implement Tools: Identify the right testing frameworks (e.g., Playwright, Cypress, Pytest, Pact, TestContainers) and drive their adoption within your team.
• Create Reliable Fixtures: Develop reusable test data setups that support consistent integration and end-to-end testing.
• Stabilize & Modernize: Improve reliability of existing test suites while introducing automation architecture and modern testing practices into a legacy codebase.
• Ensure Scalability: Design test suites to be maintainable, performant, and scalable as our platform grows.
• Enable Your Team: Mentor engineers, improve testability in codebases, and help teammates confidently contribute automated tests.
• Communicate & Collaborate: Partner closely with teammates and product managers, sharing context openly, giving and receiving feedback, and grounding test coverage in real customer workflows.
• Improve Developer Experience: Embed reliable, fast-running tests into CI/CD pipelines and workflows, reducing friction and improving developer productivity.
• Raise the Bar: Advocate for quality in planning and design discussions, ensuring testing is built into how features are developed.

Senior Software Developer in Test, SDET

Revenue Operations

• Own the Revenue Operations function at Mediafly including:
• **Revenue Strategy & Planning**
• Partner with the CPO & CFO to develop annual revenue goals, measurement & operating plans.
• Drive pipeline modeling, capacity planning, and territory/account design.
• **Process Optimization**
• Define, standardize, and optimize revenue processes across the customer journey (lead-to-conversion, renewal, expansion).
• Drive data integrity across Marketing, Sales, and Finance by overseeing system integrations, auditing routines, and recurring reporting packages for internal and external stakeholders.
• Help improve data handoffs between Marketing, Sales, and Customer Success to ensure seamless execution.
• Oversee Deal Desk operations, ensuring pricing, discounting, and contract processes balance speed, compliance, and profitability.
• **Systems & Tools**
• Own and govern revenue systems and processes across Salesforce, CPQ, contracts, and ARR tracking to ensure accuracy, scalability, and compliance with accounting ASC 606 requirements.
• Evaluate, implement, and manage tools that enhance productivity and provide actionable insights.
• **Analytics & Forecasting**
• Lead revenue forecasting, pipeline analysis, and performance reporting for the executive team.
• Provide actionable insights and dashboards to drive data-backed decisions.
• Partner with Finance to reconcile bookings, ARR, and revenue data, building dashboards and frameworks that scale while ensuring data accuracy and consistency.
• **Enablement & GTM Alignment**
• Partner with GTM Excellence Director and Sales Enablement Director to ensure GTM teams are equipped with the right data and processes.
• Align ELT and GTM teams around KPIs and revenue objectives.
• **Leadership & Team Management**
• Lead, mentor, and grow a high-performing Revenue Operations team of 2.
• Foster a culture of accountability, collaboration, and continuous improvement.

Director of Revenue Operations

Salesforce Developer

• Lead technical design sessions, define and document Salesforce-based solutions, and create architectural blueprints that align with product goals and bridge gaps between current and target states.
• Provide oversight and governance for engineering projects, offering technical guidance and mentorship to development teams to ensure adherence to architectural standards and best practices.
• Design and develop custom solutions using Salesforce technologies such as Apex, Visualforce, Lightning Components, and Lightning Web Components.
• Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications.
• Provide technical guidance and mentorship to development teams, ensuring adherence to Salesforce best practices and coding standards.
• Help define coding standards and lead code reviews to ensure quality, performance, and use of proper design patterns for scalable and maintainable Salesforce solutions
• Stay current with Salesforce releases, features, and industry trends, and evaluate their potential impact on our solutions.
• Lead technical discussions and present solution designs to both technical and non-technical stakeholders.
• Drive continuous improvement initiatives to enhance our development processes and methodologies.

Salesforce Technical Architect

• Provide first-line support and daily triage of GTM requests (via Slack, email, and Salesforce), assessing urgency and complexity and prioritizing effectively.
• Manage daily Salesforce administration to support GTM initiatives, ensuring changes are made with both immediate needs and long-term impacts in mind.
• Own the Quote-to-Cash process, providing end-to-end management and technical support to enable efficient customer acquisition.
• Collaborate closely with key marketing, sales, product, finance, legal, and executive stakeholders across the organization to manage projects and one-off requests
• Support onboarding/offboarding by enabling new hires with training, licensing access to GTM tech stack and content necessary to train end users on our systems.
• Proactively identify issues in our current processes and design solutions aligned with our current focus and priorities
• Perform daily inspection of data to ensure accuracy and reliability, particularly for metrics impacting ARR.

Revenue Operations Manager

Accountant

• Lead monthly, quarterly, and annual close activities, ensuring accuracy and timeliness
• Prepare and review journal entries, account reconciliations, and financial reports
• Manage cash flow, bank reconciliations, and treasury activities
• Review and process employee expense reports in compliance with company policy
• Support accounts payable and accounts receivable functions as needed
• Code and reconcile credit card transactions
• Analyze variances and provide insights into key financial drivers
• Assist with audits, tax filings, and compliance reporting
• Drive process improvements and implement best practices to strengthen internal controls
• Collaborate with other members of the accounting team to support department objectives
• Work on special projects and reporting as assigned

Senior Accountant

Customer Support

• Promptly manage incoming customer inquiries, providing troubleshooting support and advice that is timely, professional, friendly, and accurate.
• Manage the resolution and communication to end-users and ensure all tickets are properly logged and resolved in a timely manner.
• Maintain a detailed understanding of the Mediafly product solutions, both from a business use case perspective AND a technical perspective. Use that knowledge to troubleshoot questions from clients about their data, identify issues, and provide advice.
• Drive successful product experience by identifying and recording bugs and feature requests, and managing resulting customer communication.
• Configure Mediafly’s settings and reporting areas to customer specifications.
• Collaborate closely with cross-functional teams to escalate high-severity or recurring technical issues and influence product improvements.
• Manage the ongoing technical health of the customer; i.e. resolve API errors within client portals, portal activations/deactivations, proactively reach out to customers if there are connectivity, integration, or user errors, etc.
• Manage communication with customers by email or scheduled call, and provide the highest level of support and customer satisfaction by offering technical troubleshooting, configuration advice, and business use case advice.
• Performs other duties and assignments as requested to support the technical service function.