Media Development Investment Fund

Customer Support

• Administer and optimize Microsoft 365 and Windows environments (Entra ID, Exchange Online, Intune, SharePoint, Teams, SSO, MFA, Conditional Access).
• Manage core infrastructure, endpoints, backups, and access controls.
• Maintain network connectivity (VPNs, routers, switches – MikroTik preferred).
• Provide responsive L1/L2 support to global staff using a ticketing system.
• Support onboarding/offboarding, hardware provisioning, and license management.
• Promote security best practices and contribute to documentation and process improvements.

IT Systems & Support Specialist