Medely

Strategic Account Director

Medely

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,000 - $172,000 per year

Job Level

Lead

About the role

  • Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals
  • Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap
  • Translate internal product and finance updates into a strategic value narrative for the client
  • Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal)
  • Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams
  • Drive consistency and standard operating expectations across enterprise regions
  • Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role

Requirements

  • 8+ years in enterprise account leadership or strategic partnerships
  • Proven track record managing complex, multi-stakeholder enterprise systems
  • Demonstrated renewal ownership and revenue retention success
  • Executive presence and ability to influence without authority
  • Highly organized, strategic, and operationally minded
Benefits
  • Competitive Compensation: Based on experience and performance
  • Long-term Incentives: 401k
  • Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
  • Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
  • Paid parental leave
  • Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
  • Ownership: Drive meaningful business impact on a team you’ll help build and define!
  • Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
executive presenceinfluence without authorityhighly organizedstrategic thinkingoperational mindset