Medely

Product Marketing

• Conduct qualitative and quantitative research to understand customer needs and perceptions
• Partner with Product to inform roadmap decisions through customer research, competitive analysis, and usage insights
• Develop positioning and messaging for new and existing features
• Own go-to-market planning and execution for new features and enhancements, including internal enablement and external communications
• Define adoption strategy for high-impact features and identify opportunities to increase usage
• Analyze product usage data and customer feedback to identify gaps in understanding or value realization
• Maintain and evolve buyer personas across facilities and professionals
• Equip Sales and Account Management with messaging and collateral
• Partner with Lifecycle Marketing to ensure positioning is reflected in campaigns and in-product experiences

Product Marketing Manager

Data Scientist

• Identify meaningful business and product opportunities that are currently unaddressed, and develop the insights, models, and systems needed to drive measurable impact
• Build advanced machine learning, optimization, and analytics solutions that improve marketplace efficiency at scale
• Design and execute experiments and observational studies that generate actionable business and product insights
• Partner cross-functionally to define key metrics, improve logging and instrumentation, and build data visualizations and diagnostic tools that enable smarter decision-making
• Deliver ad hoc analyses and investigate performance trends, operational issues, and metrics-based opportunities with minimal guidance
• Translate complex analyses into clear recommendations and compelling narratives that influence strategic direction across the organization
• Help orient teams around data-driven product development and foster a culture of thoughtful experimentation and rigorous decision-making

Senior Data Scientist

Customer Success Manager

• Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
• Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
• Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions
• Forecast team bandwidth and headcount (Capacity Planning) based on evolving customer segments and revenue targets.
• Analyze churn data, market trends, customer interactions, and customer health scores to predict future trends and proactively adjust team strategy.
• Onboard and train new hires as well as maintain a high level of performance for individuals across the team.
• Act as the internal "voice of the customer," providing aggregate qualitative and quantitative feedback and suggestions to the Product team.
• Identify "At-Risk" patterns across the customer segment and deploy targeted mitigation strategies to save accounts.
• Serve as the primary escalation point for cross-functional friction (e.g., poor handoffs) and negotiate new Service Level Agreements (SLAs) as needed.
• Maintain expert knowledge of the Medely product, the healthcare staffing industry, competitive landscape, market happenings, and trends.
• Build and maintain honest, genuine rapport with team, cross-functional colleagues, and key stakeholders.

Paralegal

• Serve as the primary liaison between the company and outside legal counsel
• Review, track, and manage contracts and related documentation
• Handle incoming and outgoing legal requests across the business
• Maintain and organize corporate records, filings, and legal documents
• Assist with preparation, review, and routing of agreements and corporate paperwork
• Support the COO with day-to-day legal and corporate administrative needs
• Ensure legal and corporate documentation is accurate, complete, and up to date
• Help maintain internal processes related to contracts and corporate compliance

Product Marketing Manager

Senior Data Scientist

Customer Success Manager

Corporate Paralegal