MedComms Experts

Account Executive

• Interpret client briefs and manage communication projects
• Ensure delivery of medical communications projects on time and within budget
• Lead client and supplier meetings and manage project timelines
• Monitor project progress and maintain accurate documentation
• Support the development of pitch materials and internal presentations

Senior Account Executive

Account Manager

• Oversee multiple client accounts, acting as a trusted partner while coordinating internal teams to deliver high-quality medical communications programmes.
• Ensure projects run smoothly, budgets are managed effectively, and new opportunities are identified to expand client relationships.
• Lead the planning and delivery of medical communications programmes.
• Ensure clear project roles, timelines, and responsibilities across teams.
• Maintain strong relationships with clients and act as their primary contact.
• Provide regular project updates and strategic recommendations.
• Attend client meetings, workshops, and conferences where required.
• Oversee programme tactics and ensure all deliverables meet strategic objectives.
• Coordinate cross-functional teams to deliver high-quality outputs on time.
• Ensure programmes reflect client strategy and evolving external environment.
• Manage programme budgets and financial agreements with clients.
• Track account financial performance and report to senior leadership.
• Ensure invoices and project reconciliations are completed accurately and on time.
• Identify opportunities to expand existing client accounts.
• Support proposal development and pitch preparation.
• Drive cross-selling and upselling opportunities across client organisations.
• Line manage junior team members up to Account Manager level.
• Conduct performance reviews and support career development.
• Foster a collaborative, high-performing team culture.

Senior Account Manager

Administration

• Serve as the dedicated Kantata system owner, SME, and superuser
• Configure and maintain system settings, workflows, roles, permissions, rate cards, utilization targets, and financial structures
• Lead system upgrades, feature releases, and change management processes
• Ensure data governance, system health, and platform optimization
• Develop and maintain documentation for system configuration and standards
• Own all Kantata reporting, dashboards, and analytics strategy
• Design and maintain executive-level dashboards (revenue forecasting, utilization, margins, project health)
• Partner with Finance, PMO, and Sales to define KPIs and ensure reporting accuracy
• Manage and optimize integrations between Kantata and NetSuite and oversee data flow with Salesforce
• Act as Tier 1 and Tier 2 support for Kantata users
• Develop and deliver user training for project managers, resource managers, executives, and finance teams
• Partner cross-functionally to align system workflows with business processes.

Kantata Administrator

Communications

• Research digital trends, tools, and strategies to bring new ideas to expand digital engagement and reach
• Draft omnichannel frameworks and channel strategies to reach HCP audiences across a variety of therapeutic areas
• Support the creation, scheduling, and delivery of email marketing campaigns and newsletters
• Support the creation and execution of paid media strategies including paid search and paid social
• Research and guide use of social platforms to drive HCP awareness, and manage social media platforms and tools
• Update and manage content across multiple websites
• Provide internal trainings on digital tools and platforms, create SOPs and documentation, and provide ad hoc support to team members
• Work closely with internal teams to support digital projects from concept to delivery
• Support video strategy, creation and dissemination
• Support metrics tools, build processes and provide insights to guide future strategies and demonstrate impact through storytelling
• Assist with SEO strategies to help boost visibility and reach across multiple websites

Senior Account Executive

Senior Account Manager

Kantata Administrator

Digital Communications Specialist