Medcan

Manager

• Lead the delivery of personalized, high-touch client service across all programs and touchpoints at the Markham location.
• Ensure the client journey, from arrival, check-in, clinical flow and departure, is seamless, high-quality, and consistent with Medcan's brand standards while incorporating appropriate local nuance.
• Leverage client experience data (NPS, CSAT) to identify opportunities, act on feedback, and continuously raise the bar.
• Personally support client escalations as needed and provide an elevated client experience.
• Lead a cross-functional team of 20+ to ensure alignment, accountability, and consistent execution against Medcan’s standards.
• Focus on performance management, process development, and training to support strong operational performance and service delivery.
• Establish team operating rhythms including daily huddles and regular meetings to ensure coordination across functions.
• Foster a culture aligned to Medcan’s values with a strong emphasis on hospitality, collaboration, and results.
• Own the full site-level P&L, including revenue growth, cost management, and profitability.
• Develop and execute site-level business plans, in partnership with centralized sales, marketing, and product teams, to grow client acquisition, cross-sell, and increase retention.
• Optimize clinic flows and resource utilization to deliver efficient, high-quality operations.
• Present performance updates and strategic recommendations to executive leadership.
• Serve as Medcan’s representative in the Markham community.
• Build and maintain relationships with local business groups, community organizations, cultural associations, and referral networks to raise awareness and generate leads.
• Represent Medcan at local events and identify opportunities for partnerships that align with Medcan's brand and mission.
• Ensure all physical spaces meet Medcan's brand and hospitality standards. Manage facility maintenance, vendor relationships, and day-to-day operational needs.

General Manager