Partner with business leaders and cross-functional teams to understand business needs and operational challenges
Analyze data from multiple operational areas to identify opportunities for improvement
Develop business cases and recommendations aligned to business strategy, user experience, and ROI
Act as a trusted liaison between business and technical teams to ensure solutions meet operational needs
Contribute to the design and implementation of efficient, scalable operational processes
Influence change by promoting user-focused solutions that enhance client experience and drive improved outcomes
Create clear documentation, requirements, presentations, and implementation materials
Facilitate workshops and working sessions to gather requirements, validate solutions, and drive consensus
Communicate effectively with varied audiences, adapting messaging to support decision-making and alignment
Coordinate and support User Acceptance Testing (UAT) activities, including test case creation, execution, defect tracking, and prioritization
Work with subject matter experts to ensure testing coverage aligns with project scope
Support successful implementation through training and transition activities as needed
Manage multiple deliverables independently while meeting timelines and quality expectations
Ensure analysis and project milestones progress efficiently from concept through implementation

Requirements

Bachelor’s degree or College Diploma in related field of study and/or equivalent experience
Minimum 3 years of work experience in Business Analysis or closely related field with a focus on data, reporting and coding
Programming knowledge, Proficient in VBA, strong understanding of SQL and query writing, MS Access
Previous facilitation experience with small to large groups of professionals is essential
Experience with data systems such as PowerBI, Tableau and Alteryx would be an asset
Experience with ALM and Jira would be an asset
Demonstrated project management skills with respect to managing client expectations, resource coordination and task management with teams of subject matter experts
Exceptional relationship building and collaboration skills
Experience in writing business requirements & business cases and in gathering data to formulate ROIs would be an asset
Experience in the insurance industry would be an asset
Adaptable, able to handle change and capable of organizing multiple initiative streams in parallel while meeting deadlines
Progressive technical knowledge, and an interest in leveraging cutting edge tech like AI, cloud-based systems and SaaS to create efficiencies and solve business problems
Language Skills: English, written and spoken. French would be considered an asset.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

VBASQLquery writingMS Accessdata analysisbusiness requirements writingbusiness case developmentUser Acceptance Testing (UAT)data reportingproject management

Soft Skills

relationship buildingcollaborationfacilitationadaptabilitycommunicationorganizational skillsinfluencing changeproblem-solvingdecision-makingindependent management