Senior Clinical Implementation Specialist

Medable

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management
  • Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review
  • Develop supporting documentation to streamline software design and configuration
  • Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting
  • Serves as a platform expert
  • Manages technical implementation releases, including timelines, technical milestones, and deliverables
  • Ensure projects are completed on time, within scope, and meet both technical and customer expectations
  • Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams
  • Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements
  • Acts as the link between customers and Medable’s product development team
  • Collaborate with product team to scope additional product features and product roadmap
  • Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients
  • This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards
  • Supports technical training and onboarding to customers to ensure successful product launches and adoption
  • Effectively prioritizes own and workload of other team members
  • Other duties as assigned

Requirements

  • 6+ years of technical experience in study design, technical implementation, product management, or a related role, or a combinations of education and experience
  • Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments
  • Demonstrated experience in interpretation of client requirements to prepare and document design specifications
  • Experience in requirement gathering, analysis, solution design, development, testing and implementation of software
  • In-depth expertise in clinical trial data management, regulatory compliance, and global study environments
  • Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in high-stakes implementation projects
  • Proven experience in client relations and interactions with clients at all levels
  • Experience and proven ability to mentor and grow other members of the team
Benefits
  • Flexible Work Remote from the start, we believe in a flexible employee experience
  • Competitive base salaries
  • Annual performance-based bonus
  • Stock options for employees, aligning personal achievements to Medable's success
  • Comprehensive medical, dental, and vision insurance coverage
  • Carrot Fertility Program
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
  • Wellness program (Mental, Physical and Financial)
  • Peer-to-peer recognition program, celebrating achievements and milestones
  • Volunteer time off to support causes you care about
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical implementationsoftware designconfigurationcustomizationquality assurancetroubleshootingrequirement gatheringsolution designdevelopmenttesting
Soft Skills
operational leadershipcollaborationcommunicationprioritizationmentoringcustomer relationsfeedback interpretationdocumentation preparationtechnical guidancetraining