MeBe

IT Support

• Ensure that MeBe’s technology runs smoothly across all Learning Centers, remote teams, and telehealth environments.
• Provide technical support, maintain hardware and software systems, and help implement secure, efficient solutions.
• Manage onboarding/offboarding IT processes (device allocation and management, logins, email, VPN, device setup, and permissions).
• Maintain and troubleshoot systems across MeBe’s offices and Learning Centers, including internet connections, printers, and audiovisual equipment.
• Support and configure cloud-based platforms such as Google Workspace, Monday.com, Paylocity, Central Reach, and other business tools.
• Partner with Operations, Training, and People Ops to ensure smooth technology support during staff transitions.
• Track IT assets and maintain accurate inventory and device assignments.
• Ensure compliance with MeBe’s data security and privacy protocols (HIPAA and company standards).
• Identify recurring technical issues and propose long-term solutions to improve system reliability and efficiency.
• Support telehealth infrastructure, ensuring clinicians can connect securely and effectively with families.
• Complete tasks and project work as needed

IT Support Specialist

Onboarding Specialist

• Manage full-cycle onboarding, including background checks, I-9 verification, and document collection
• Monitor and track candidate training completion
• Improve the onboarding experience and streamline processes
• Manage offboarding procedures, distribute paperwork, collect and distribute offboarding feedback
• Support terminations and update employee records accordingly
• Track employee licenses (RBT, BCBA, SLP, OT, CPR, BLS) and certification renewals
• Lead and record onboarding training to ensure compliance with BACB, Medicaid, and state-specific requirements
• Maintain accurate and up-to-date employee files and documentation
• Ensure compliance with multi-state employment laws
• Address employee concerns and disputes in a professional and confidential manner during training
• Support performance-related conversations, disciplinary actions, and terminations during training
• Coordinate company hosted events and communication, and share at company All Hands meetings
• Maintain and update the Employee Handbook and HR policies
• Coordinate and document performance review cycles
• Assist in the development of new HR procedures and process improvements
• Own all updates and changes that are onboarding related in HRIS (Paylocity) and Onboarding too (Tangelo)
• Track and report HR and onboarding KPIs (time-to-hire, onboarding completion, payroll accuracy)
• Provide data insights and support leadership with operational decisions

ABA Services Onboarding Coordinator

Medical Director

• Provide day-to-day leadership and oversight of clinical and administrative staff and overall center operations.
• Ensure treatment fidelity and client progress through regular quality assurance checks, clinical observations, and collaboration with BCBAs on complex cases.
• Conduct Functional Behavior Assessments (FBAs) as needed.
• Offer ongoing clinical mentorship through monthly individual and group meetings with ABA Supervisors.
• Facilitate interdisciplinary collaboration by leading weekly team meetings with BCBAs, SLPs, and OTs.
• Partner with Directors of Speech and OT to ensure onsite support and integration of services
• Drive regional performance by executing strategic operational plans aligned with organizational goals
• Monitor and maintain billable productivity, ensuring achievement of weekly, monthly, and quarterly revenue targets
• Oversee scheduling, staffing, and resource allocation to optimize efficiency and service delivery
• Ensure adherence to internal policies and external regulations, including HIPAA, BACB standards, and payer requirements
• Manage site-level budgets and contribute to financial planning and forecasting initiatives
• Act as the primary liaison for families, addressing concerns, resolving grievances promptly, and ensuring overall client satisfaction
• Oversee the client pipeline and onboarding process in collaboration with intake and administrative teams to maximize client conversion and retention
• Collaborate with the clinical team to uphold exceptional standards of care and support positive client outcomes
• Lead recruitment, onboarding, and retention efforts for high-performing clinical and administrative staff, including BCBAs, RBTs, SLPs, OTs, and support personnel
• Cultivate a positive, inclusive, and mission-aligned workplace culture that aligns with MeBe’s values.
• Conduct regular performance evaluations and provide ongoing coaching and feedback to support professional growth
• Collaborate with People Operations to address employee relations matters and manage sensitive issues with professionalism and integrity
• Drive site growth by identifying and pursuing opportunities for client acquisition through community outreach and strategic partnerships
• Serve as a company ambassador at local events, conferences, and with key referral sources to enhance visibility and build strong community relationships
• Meet or exceed monthly revenue goals
• Meet or exceed site-level profitability goals
• BCBA, SLP, OT, and RBT productivity rate
• Case Supervision rate
• Employee satisfaction scores
• Scheduled hours utilization
• Authorization utilization
• Staff turnover rate
• Client satisfaction scores
• Client retention
• Parent training hours
• Quality Assurance scores
• Client progress on assessment

Clinical Director, BCBA

Lead Generation

• Execute a multi-channel marketing outreach strategy to generate qualified ABA referrals leveraging MeBe’s systems, tools and assets.
• Manage the referral campaign calendar, ensuring each site launches 3 campaigns per month: email campaign, postcard drop and drop-off campaign.
• Manage and assign a catalog of branded assets, and project manage the creation of new assets aligned with MeBe’s brand guidelines.
• Order resources to fulfill campaigns and manage spending responsibly.
• Track and adjust campaign workflows across regions to optimize reach and effectiveness.
• Develop and roll out a MeBe Evangelist Program to promote local brand advocacy through strategic in-person engagements.
• Administer and optimize Monday.com CRM workflows, ensuring accurate documentation of outreach, follow-ups, and lead status to generate reports and dashboards.
• Ensure high-quality data in Monday.com CRM by conducting audits of monthly email and postcard campaigns.
• Complete PostGrid direct mail campaigns, ensuring timely and accurate monthly postcard drops and clean data updates.
• Maintain and improve systems infrastructure for effective outreach, tracking, and reporting across the referral lifecycle.
• Provide monthly progress updates to the Senior Leadership Team, reporting on specific KPIs.
• Manage BDSs activity to qualify referral contact information and achieve weekly outreach goals to key personas: pediatricians, psychologists, daycares, and schools.
• Collaborate with Site Directors and internal stakeholders to align local outreach with care availability and service lines.
• Organize and project manage in-person events, including drop offs, lunch and learns, and networking events for referrers, parents and MeBe families.
• Build lists of targeted Facebook and LinkedIn groups and post weekly on MeBe's Facebook, LinkedIn and Instagram to grow brand visibility.
• Ensure BDSs meet their weekly LinkedIn and Facebook posting quota and manage brand awareness activity on Reddit.
• Implement Yelp and Google review growth strategies, monitor and engage with reviews and online feedback.
• Establish clear KPIs for campaigns and the team; regularly report on performance and adjust outreach strategies based on data.
• Recruit, manage, and mentor the Business Development Specialist (BDS) team; deliver ongoing training, support, and performance feedback.

Marketing, Lead Generation – ABA Community Outreach

Operations

• Serve as the primary operational leader for the Learning Center, ensuring smooth non-clinical operations
• Collaborate with cross-functional leaders (Revenue Cycle, Contracts/Credentialing, Scheduling, Business Development, Recruiting, People Operations) to address regional needs
• Implement and enforce company policies and compliance standards
• Lead client, payer, and staff outreach to build relationships, ensure satisfaction, and generate referrals
• Oversee client onboarding and discharge processes and maintain high client satisfaction
• Manage BTs, BCBAs, and site staff to ensure productivity, engagement, and compliance
• Lead recruitment, onboarding, retention efforts and provide non-clinical coaching and feedback
• Manage inbound leads/referrals, track lead conversion, and partner on growth strategies
• Build, analyze, and maintain operational and financial reports; manage budgets and forecasts
• Oversee scheduling to optimize billable utilization; manage facilities, supplies, safety checks, and events

Regional Operations Manager

Therapist

• Independently evaluate functional ability of patients using standardized tests, clinical observation, and patient/family interview
• Create individualized treatment and educational plans and provide patient/family counseling and training
• Consult closely with multidisciplinary team members to create collaborative treatment plans and integrative strategies
• Provide individual therapy sessions as well as group and/or co-treats with other disciplines as therapeutically appropriate
• Maintain patient records, documentation, and appropriate billing in accordance with federal and state regulations and company policy
• Develop and implement innovative and specific treatment plans to maximize the patient's functional potential
• Contribute to program development
• Educate patients, families, team members, and caregivers on home programs that complement treatment
• Timely documentation of client progress and complete billing logs ethically and accurately for occupational therapy services provided

Pediatric Occupational Therapist, New Graduate

• Independently evaluate the functional ability of patients through the administration, interpretation of standardized tests, clinical observation, and patient/family interview
• Create individualized treatment and educational plans and provide patient/family counseling and training
• Consult closely with multi-disciplinary team members to create collaborative treatment plans and integrative strategies
• Provide individual therapy sessions as well as group and/or co-treats with other disciplines as therapeutically appropriate
• Maintain patient records, documentation, and appropriate billing in accordance with federal and state regulations and company policy to ensure excellent standard of care
• Develop and implement innovative and specific treatment plans to maximize the patient's functional potential or return to previous level of functioning, based on clinical findings
• Facilitate functional and stimulating experiences to target and achieve individualized goals
• Contribute to program development
• Educate patients, families, team members, and caregivers on home programs that complement treatment
• Timely documentation of client progress and complete billing logs ethically and accurately for occupational therapy services provided

Pediatric Occupational Therapist

• MeBe is a family owned provider of evidence-based therapies for children with autism and other special needs.
• Independently evaluate the functional ability of patients through the administration, interpretation of standardized tests, clinical observation, and patient/family interview
• Create individualized treatment and educational plans and provide patient/family counseling and training
• Consult closely with multi-disciplinary team members to create collaborative treatment plans and integrative strategies
• Provide individual therapy sessions as well as group and/or co-treats with other disciplines as therapeutically appropriate
• Maintain patient records, documentation, and appropriate billing in accordance with federal and state regulations and company policy to ensure excellent standard of care
• Develops and implements innovative and specific treatment plans to maximize the patient's functional potential or return to previous level of functioning, based on clinical findings. Facilitate functional and stimulating experiences to target and achieve individualized goals
• Contribute to program development
• Educate patients, families, team members, and caregivers on home programs that complement treatment
• Timely documentation of client progress and complete billing logs ethically and accurately for occupational therapy services provided

Recruitment

• MeBe is a provider of evidence-based therapies for children with autism and other special needs.
• The Recruiting Ops Coordinator will play a critical role in identifying, engaging, and attracting top ABA, SLP and OT talent, while facilitating the MeBe recruiting team operations.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS), ensuring data integrity and compliance with privacy regulations.
• Partner with Recruiters to open and close reqs.
• Generate regular reports and metrics to track sourcing activities, candidate pipelines, and key performance indicators (KPIs), providing insights and recommendations for process improvement.
• Partner with Chief People Officer for both granular tracking, reporting, and efficient lead management in the handoff to recruiters.
• Utilize various sourcing techniques including online sourcing, social media outreach, networking, and industry events to identify and attract passive and active talent within the fields of Speech Language Pathology, Occupational Therapy, and Behavior Analysis.
• Manage ad campaigns on Indeed and LinkedIn.
• Create impactful nurture programs and partnerships to improve conversion rates from prospects to hires.
• Proactively build talent pipelines for current and future hiring needs, ensuring a consistent pool of qualified candidates.
• Develop and maintain relationships with talent through personalized communication, providing timely updates on MeBe's contributions in multi-discipline clinical services and associated career opportunities.
• Collaborate closely with hiring managers and recruiters to understand staffing requirements and effectively build campaigns and partnerships to attract talent with similar profiles to engage with MeBe.
• Act as a brand ambassador for the organization, promoting our employer brand and values to prospective talent with clinical associations, universities and social media groups.
• Stay informed about industry trends, competitor practices, and market insights related to speech therapy, occupational therapy, and behavior analysis and weave into MeBe talent marketing campaigns.
• Conduct market research to identify emerging talent pools, recruitment strategies, and best practices to enhance sourcing effectiveness.
• Key Performance Indicators include Top of Funnel Activity, Email List Health, Compliance with Email Regulations (CAN-SPAM, GDPR, CASL), Frequency and Volume of Outreach, Content Quality.

IT Support Specialist

ABA Services Onboarding Coordinator

Clinical Director, BCBA

Marketing, Lead Generation – ABA Community Outreach

Regional Operations Manager

Pediatric Occupational Therapist, New Graduate

Pediatric Occupational Therapist

Pediatric Occupational Therapist

Recruitment Operations Coordinator