Meazure Learning

Customer Success Manager

• Serve as the primary executive point of contact for assigned large and enterprise partners, owning the overall health, retention, and growth of each relationship.
• Develop and execute account success plans aligned to partner goals, testing programs, and long-term strategy.
• Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment, satisfaction, and advocacy.
• Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery.
• Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
• Set and manage partner expectations, addressing risks and issues before they impact outcomes.
• Forecast revenue and exam volume for a rolling twelve-month period, providing visibility and predictability to the business.
• Ensure high-quality, consistent delivery across all services by coordinating closely with internal operations, technology, and service teams.
• Leverage data to guide conversations, demonstrate value, and inform strategic decisions.
• Use performance trends and customer insights to proactively optimize testing programs and partner outcomes.
• Partner closely with the Sales and Account Management team to align on account strategy, pipeline, renewals, and expansion opportunities.
• Represent Meazure Learning at client meetings, industry events, and conferences to strengthen relationships and elevate Meazure’s brand.
• Serve as a senior resource for the Customer Success team, providing guidance and support on complex accounts and escalations.
• Act as a trusted advisor to both customers and internal stakeholders across the organization.

Director, Customer Success

Operations

• Observe, investigate, and audit processes within a business segment or functional area as directed in alignment with an established project
• Assist in the Proctor Error Report process (PER) and prepare documentation and process quality compliance reports by collecting and summarizing information and trends
• Share knowledge and provide coaching on processes and systems within the team and cross functionally, as needed
• Assist in the identification and documentation of process risks and associated impacts; assist in the development of methods to reduce such risks
• Other relevant projects as needed or assigned

Director, Customer Success

Quality and Process Improvement Analyst