Meazure Learning

Associate

• Serve as a first-level resource for delivering timely and professional responses to inquiries, backed by data insights.
• Design, develop, and maintain interactive Power BI dashboards and reports to support operational visibility and decision-making.
• Collect, clean, and analyze data from multiple sources (Zendesk, billing systems, exam platforms) to identify trends and improve service delivery.
• Collaborate cross-functionally with internal departments such as Finance, Test Delivery, Client Services, and Account Management to support overall client satisfaction and operational excellence.
• Generate internal reports and automated analytics pipelines to support department efficiency, visibility, and oversight.
• Maintain data integrity and governance standards across all reporting tools and datasets.
• Present analytics findings to stakeholders in clear, non-technical terms to drive process improvements.

Shared Services Associate