MealSuite

Hardware Sales Specialist

MealSuite

full-time

Posted on:

Location Type: Hybrid

Location: Cambridge • Canada

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Salary

💰 CA$65,000 - CA$80,000 per year

About the role

  • Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and MealSuite standards
  • Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and providing hardware demos to support customer/prospect conversations
  • Track orders through fulfillment and delivery, and proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly
  • Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales
  • Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use

Requirements

  • 3–5 years of experience supporting hardware lifecycles associated with SaaS or technology solutions
  • 3–5 years of experience working with vendors, distributors, drop shippers, or reseller partners
  • Knowledge of MealSuite hardware products, peripherals, and specifications
  • An understanding of logistics/shipping and order-fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead-time concepts
  • Experience with CRM tools (Salesforce is especially preferred)
  • An exceptional eye for detail
  • Organized, adaptable, able to balance multiple priorities at once and very pro-active in follow-through
  • Ability to thrive in a collaborative, fast-moving environment
  • Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
Benefits
  • Unlimited paid time off
  • Retirement savings support
  • Health benefits
  • Hybrid flexibility
  • Work-life balance
  • Participation in our equity program
  • Opportunities for career development and advancement
  • Purposeful work with a positive community impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware lifecycle managementorder fulfillmentvendor managementlogisticssales processesMealSuite hardware productshardware specificationsprocess documentationautomationoptimization
Soft Skills
attention to detailorganizational skillsadaptabilityproactive follow-throughcollaborationability to balance prioritiescommunicationcustomer serviceproblem-solvinginsight generation