Senior Director – HCP and Patient Support Services
MDWerks Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $225,000 - $260,000 per year
Job Level
About the role
- Lead the strategic design, implementation, and oversight of patient access and healthcare provider (HCP) support programs for a cardiovascular therapy.
- Ensure patients can access and afford their prescribed treatment while enabling HCPs to navigate reimbursement and administrative processes efficiently.
- Provide leadership to the Field Reimbursement Management organization with direct reports to this position.
- Develop, execute, and manage patient support programs.
- Analyze financial barriers to access and implement strategies to mitigate these challenges.
- Collaborate with cross-functional teams to ensure affordability solutions align with brand strategy and compliance standards.
- Develop, execute, and manage patient support services for HCPs with reimbursement issues.
- Ensure seamless integration of support services into HCP workflows to reduce administrative burden and improve patient outcomes.
- Assess and develop optimal channel strategy.
- Select, contract, and manage third-party vendors to deliver high-quality patient and HCP support services.
- Assist with the implementation of new services, program enhancements and operational efficiencies.
- Negotiate viable contracts within established budget parameters.
- Identify customer, access and program performance trends that need to be escalated and followed through to resolution.
- Monitor vendor performance and ensure compliance with regulatory and legal requirements.
- Work closely with the commercial leadership team to develop overall strategy, objectives, and key performance indicators for patient services, aligning with the trade distribution network.
- Lead cross-functional governance to oversee program operations and continuous improvement.
- Manage FRM teams’ daily activities that support patient and HCP reimbursement.
- Provide general education on Retail and Specialty Pharmacy drug Prior Authorizations, Appeals, and Denials.
- Establish team priorities and KPIs to ensure company strategic objectives are on target.
- Develop and monitor initial and ongoing training activities for FRM teams.
- Serve as a strategic payer expert across national territories and communicate payer changes to key stakeholders in a timely manner.
Requirements
- Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred.
- 10+ years of experience in patient services, market access, or related pharmaceutical industry roles.
- Proven track record in designing and managing patient support programs and vendor relationships.
- Strong understanding of reimbursement processes, specialty pharmacy distribution, and compliance requirements.
- Excellent leadership, communication, and project management skills.
- Experience leading multiple direct reports and providing coaching / development, as needed.
- Develop reports and analyze data to identify trends related to program performance, reimbursement and access, patient adherence to therapy, and pharmacy performance.
- Strong writing and presentation skills.
- Ability to effectively plan, prioritize, execute, follow up and anticipate problems.
- Ability to work collaboratively across multiple functions (sales, managed markets, data/analytics, and marketing).
- Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment.
- Ability to influence across functions to gain consensus on solutions.
- Develop and maintain relationships with vendor contacts resulting in strong program performance.
Benefits
- medical
- dental
- vision
- time off
- 401K
- participating in Mineralys incentive plans are contingent on achievement of personal and company performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient support programsreimbursement processesdata analysisproject managementvendor managementfinancial barrier analysisprogram performance monitoringcontract negotiationchannel strategy developmenttraining development
Soft skills
leadershipcommunicationcollaborationproblem-solvingcoachingprioritizationinfluencepresentationplanningexecution
Certifications
Bachelor's degreeMBAMPHPharmD