MDD Forensic Accountants

Client Services Coordinator

MDD Forensic Accountants

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $16 - $19 per hour

About the role

  • Providing timely and accurate information to client inquiries to include statuses, corrections, and general day-to-day questions.
  • Communicate with clients and field representatives through the utilization of phone and email
  • Update and maintain job statues for audits including key accounts
  • Monitors specific accounts for their branch
  • Works with the Branch Manager to track professionalism coursework and resolves complaints regarding field representatives
  • Assists with complaints, errors, account questions, and other queries
  • Improve and expand upon relationships between AFIRM and all clients
  • Support company values of *We are Dynamic, We are Innovative, We are Connected, and We Succeed Together*
  • Perform other duties as assigned

Requirements

  • 1 – 2 years in customer service or related interpersonal communications
  • Proficient in Excel and Microsoft Office products
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Proactive, independent, and takes initiative with consistent follow through
  • Superb communication skills, verbal and written, conducted in a timely manner
  • Superior time management skills with capability of working with and meeting deadlines
  • Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
  • Excellent team player with interpersonal skills
  • High level attention to detail and problem-solving skills
  • Capable of working collaboratively and independently with minimal supervision
  • Exhibit discretion with sensitive and confidential information
  • Display a comfort level working with key people at all levels within an organization
Benefits
  • Medical, dental, and vision plans to ensure your health and that of your family.
  • A 401k plan with employer matching to help you build a secure financial future.
  • Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
  • Paid holidays.
  • Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelMicrosoft Office
Soft Skills
communication skillstime managementmulti-taskingorganization skillsproblem-solving skillsinterpersonal skillsattention to detaildiscretioninitiativecollaboration