Customer Success Manager
Glia
Paralegal
MDD Forensic Accountants
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Undertake a variety of tasks to support the members of our team in achieving Client KPI’s and SLA’s
- Support the File Handlers in the team in defeating suspected fraudulent insurance claims
- Update our case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking
- Drafting of routine court documents (e.g. AOS, Notice of Change, Court Orders, Witness Summons and precedent based applications)
- Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case
- Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales
- Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines
- Diarising and updating CRU
- Complete initial steps in recovery of our Client’s outlay and collate the outcome
- Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims
- Undertake administration duties on files (MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities)
- Ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
Requirements
- Experience of working in a legal environment is desirable
- Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information
- Dealing with calls and enquiries from customers, suppliers and/or the public
- Gathering and recording information
- Proficient in MS Office (notably Excel, Word and Outlook)
- Proficient in the use of alpha numerical filing systems
