MDCalc

Content Marketing Manager

• The Content Operations Lead will be responsible for overseeing and coordinating the clinical content team and managing both internal project needs and external partnerships to promote workflow integration of MDCalc.
• Provide support on high-impact initiatives that expand MDCalc’s clinical content offerings, strengthen external partnerships, and drive clinician engagement on the platform.
• Coordinate the clinical review of content products to ensure accuracy, relevancy, and adherence to best clinical practices.
• Screen and prioritize incoming calls, emails, and correspondence. Draft and proofread letters, memos, and reports on behalf of executives (Chief Executive Officer and Chief Medical Officer). Serve as a liaison between executives and internal departments or external contacts. Manage confidential information with discretion.
• Support engagement efforts through social media account management, podcast logistics, and other promotional activities.
• Organize and prepare materials for content meetings, presentations, and conferences. Take minutes, track action items, and follow up on deliverables. Coordinate logistics for internal and external meetings, including catering and technology setup.
• Establish feedback mechanisms with key external partners, along with internal stakeholders, to incorporate their insights and recommendations into our clinical content.
• Assist with special projects, research, and data gathering for the content team. Track deadlines and help ensure timely completion of executive priorities. Prepare reports, presentations, and briefing documents.
• Develop educational resources and provide training to internal teams on clinical content and relevant medical practices.
• Stay informed about and ensure compliance with relevant regulatory and legal requirements related to clinical content development.

Content Operations Lead

Revenue Operations

• Own and optimize end-to-end revenue operations workflows across the full deal lifecycle (pre-sale through post-sale and billing readiness)
• Develop, maintain, and continuously improve standard operating procedures pertaining to the RFP lifecycle
• Lead forecasting, pacing, and revenue reporting in close partnership with Finance, ensuring accurate visibility and clear inputs
• Identify operational gaps and bottlenecks, then design and implement scalable solutions that improve efficiency and execution
• Provide leadership with strategic analysis, business insights, and decision support to drive planning and prioritization

Revenue Operations Manager

Operations

• Own end-to-end campaign execution from Client Success handoff through successful delivery and completion
• Build and launch campaigns in the ad server, including targeting, audience segmentation, QA, pacing, optimization, and troubleshooting
• Monitor campaign performance and delivery daily, flagging risks early and implementing corrective actions to protect quality and revenue
• Partner closely with Client Success on campaign strategy, mid-flight adjustments, and client-facing performance needs to track towards KPIs and prevent under-delivery or overspend
• Maintain accurate documentation, reporting notes, and ticketing hygiene to ensure clear operational visibility and accountability
• Surface optimization opportunities and delivery insights to support incremental performance improvements and upsell opportunities

Content Operations Lead

Revenue Operations Manager

Ad Operations Manager