MDCalc

Customer Success Manager

• Own end-to-end execution of campaigns
• Lead kickoff calls and creative development
• Manage timelines, launch readiness, and campaign delivery
• Serve as the primary point of contact for brand and agency teams
• Ensure alignment on creative direction, campaign expectations, and deliverables
• Build strong client relationships and position MDCalc as a trusted partner
• Work closely with Sales on renewals, upsells, and performance storytelling
• Partner with Product, Engineering, and AdOps to optimize workflows
• Maintain internal trackers, timelines, and documentation for accurate program management
• Contribute to SOPs, templates, onboarding materials, and operational improvements
• Support training and shadowing for new Client Success team members

Client Success Manager