MDaudit

Technical Support Engineer

MDaudit

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $95,000 per year

Tech Stack

AngularJavaScript.NETReactSQL

About the role

  • Support the MDaudit customer base by providing technical troubleshooting
  • Serve as an escalation point for issues requiring deeper investigation
  • Collaborate closely with engineering, product and data teams
  • Issue reproduction, log and data analysis, data remediation activities
  • Assist with data ingestion monitoring and frontline support coverage
  • Document findings clearly within the support ticketing system

Requirements

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience
  • 2–4 years of experience in technical support, application support, or a related role supporting software applications
  • Strong technical troubleshooting and problem-solving skills
  • Working knowledge of SQL and relational databases for data investigation and validation
  • Basic troubleshooting experience with .NET-based applications
  • Basic front-end troubleshooting skills, including familiarity with HTML, JavaScript, Angular/React and browser developer tools
  • Understanding of SaaS applications and data-driven systems
  • Strong written and verbal communication skills with the ability to clearly document technical findings
Benefits
  • Medical, Dental & Vision Coverage
  • 401K (with company match)
  • Unlimited vacation policy
  • Peer Nominated Awards & Recognition
  • On-demand learning program
  • Remote Cooking Classes
  • Yoga Sessions & Mixology Classes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingproblem-solvingSQLrelational databases.NETHTMLJavaScriptAngularReactdata analysis
Soft Skills
written communicationverbal communicationcollaboration
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering