MDaudit

Marketing

• Lead the development and execution of a comprehensive customer lifecycle marketing strategy
• Design and launch high-impact, multi-channel programs
• Build and optimize personalized customer journeys
• Create and distribute high-value content assets
• Partner closely with Customer Success Managers, Sales, and Product teams
• Proactively mitigate retention risk through triggered programs
• Own and scale a best-in-class customer advocacy and reference program
• Manage the end-to-end lifecycle campaign calendar
• Establish, track, and report on core KPIs
• Collaborate cross-functionally with Product Marketing, Content, Creative/Brand, RevOps, and Sales
• Evaluate and enhance the annual Customer User Group meeting
• Partner with Customer Success and Leadership to launch a Customer Advisory Board program

Customer Lifecycle Marketing Manager

Support Engineer

• Support the MDaudit customer base by providing technical troubleshooting
• Serve as an escalation point for issues requiring deeper investigation
• Collaborate closely with engineering, product and data teams
• Issue reproduction, log and data analysis, data remediation activities
• Assist with data ingestion monitoring and frontline support coverage
• Document findings clearly within the support ticketing system

Technical Support Engineer

Manager

• Manage and develop a team of Customer Enablement Advisors
• Actively lead the evolution of our audit services into a continuous improvement program
• Balance people leadership with hands-on auditing and customer coaching
• Serve as a lead advisor who mentors team members
• Deliver high-impact, performance-focused guidance to customers
• Shape program strategy with the leader of the Training and Enablement department
• Design and implement coaching initiatives
• Support advisor onboarding and development
• Maintain program documentation
• Serve as an escalation point for complex customer performance situations

Customer Enablement & Performance Manager

Infrastructure Engineer

• Designing, building, securing, and operating cloud infrastructure across Azure and AWS environments
• Supporting healthcare applications by implementing secure network architectures, identity and access controls, and infrastructure automation
• Leading Azure-to-AWS migration efforts
• Managing VPNs, firewalls, and hybrid connectivity
• Providing day-to-day operational support across the organization
• Ensuring cost-efficient, highly available, and compliant cloud operations in collaboration with engineering, security, and compliance teams
• Monitoring, managing, and optimizing cloud costs, budgets, and usage across Azure and AWS

Cloud Infrastructure Engineer

Project Manager

• Responsible for end to end Project Management that aligns internal and external stakeholders
• Ensure that all work is completed on time
• Act as a liaison between customers and MDaudit during the onboarding phase
• Perform kick off and training of new and existing customers
• Actively manage multiple implementation projects
• Train and mentor customer users on proper setup and usage of products
• Manage internal and external resources and stakeholders to maintain project momentum
• Provide post Go Live support to customers

Implementation Project Manager

Business Analyst

• Transform people data into meaningful insights that inform decision-making across the organization
• Ensure the accuracy, integrity, and effective use of HR systems, survey data, and analytics
• Own the analysis of employee surveys, translating results into trends and insights related to engagement, sentiment, and employee experience
• Develop recurring and ad hoc people reports, dashboards, and analyses to support HR and business leaders
• Identify and communicate key workforce trends, risks, and opportunities using quantitative and qualitative data
• Provide operational recruiting support, enabling an efficient and data-informed hiring process
• Administer and optimize the HRIS to ensure high-quality, reliable data that supports reporting and analytics
• Continuously improve people data processes, reporting accuracy, and system efficiency through automation and standardization

People Insights Analyst

Customer Support

• Administer Microsoft Intune for device compliance, configuration profiles, applications, and security baselines
• Manage user accounts, access, and permissions across identity and authentication platforms
• Manage Windows Autopilot provisioning and maintain standardized deployment profiles
• Monitor endpoint system performance, backups, patching, and uptime; perform regular maintenance and remediation
• Oversee identity and access management tasks in Entra ID, including user/group lifecycle, MFA, and conditional access
• Diagnose and troubleshoot endpoint, authentication, and SaaS application issues as part of Tier 1 or 2 support
• Support onboarding and offboarding activities: device preparation, Autopilot readiness, and access provisioning
• Maintain accurate ticket documentation and contribute to internal knowledge base content
• Monitor and maintain the IT functions, security, and efficiency of the cloud systems
• Able to support the needs of 130+ remote employees