Customer Enablement & Performance Manager
MDaudit
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Manage and develop a team of Customer Enablement Advisors
- Actively lead the evolution of our audit services into a continuous improvement program
- Balance people leadership with hands-on auditing and customer coaching
- Serve as a lead advisor who mentors team members
- Deliver high-impact, performance-focused guidance to customers
- Shape program strategy with the leader of the Training and Enablement department
- Design and implement coaching initiatives
- Support advisor onboarding and development
- Maintain program documentation
- Serve as an escalation point for complex customer performance situations
Requirements
- Strong background in auditing and customer enablement.
- Experience in a leadership role with both team management and coaching responsibilities
- Proven ability to mentor and develop staff.
- Excellent communication skills and a talent for building client relationships.
- Ability to employ sound judgment to prioritize needs and tasks
- Demonstrated verbal and written communication skills
- Compliance and revenue cycle coding/auditing experience preferred
- Ability to be flexible and respond positively in dynamic environments
- Proficient understanding of medical records, hospital bills, and regulatory compliance.
- Comprehension of chart review systems, clinical record information systems and coding methodologies
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditingcustomer enablementcoachingmentoringcompliancerevenue cycle codingchart review systemsclinical record information systemscoding methodologiesprogram documentation
Soft Skills
leadershipcommunicationclient relationship buildingjudgmentflexibilityadaptabilityteam managementperformance guidanceproblem-solvingdynamic environment response