Administer Microsoft Intune for device compliance, configuration profiles, applications, and security baselines
Manage user accounts, access, and permissions across identity and authentication platforms
Manage Windows Autopilot provisioning and maintain standardized deployment profiles
Monitor endpoint system performance, backups, patching, and uptime; perform regular maintenance and remediation
Oversee identity and access management tasks in Entra ID, including user/group lifecycle, MFA, and conditional access
Diagnose and troubleshoot endpoint, authentication, and SaaS application issues as part of Tier 1 or 2 support
Support onboarding and offboarding activities: device preparation, Autopilot readiness, and access provisioning
Maintain accurate ticket documentation and contribute to internal knowledge base content
Monitor and maintain the IT functions, security, and efficiency of the cloud systems
Able to support the needs of 130+ remote employees

Requirements

3+ years experience delivering remote or hybrid end-user IT support
Experience managing Windows devices through Microsoft Intune in a cloud-only environment (Entra)
Working knowledge of Entra ID identity structure, RBAC, groups, and access policies
Familiarity with Autopilot device lifecycle and zero-touch provisioning
Strong understanding of modern authentication (MFA, SSO, SAML, OIDC, conditional access)
Ability to work independently and collaborate effectively across teams
Ability to handle multiple priorities in a fast-paced support environment
Strong interpersonal skills with a customer-service mindset
Knowledge of Mac is a plus
Relevant certifications are a plus (e.g., CompTIA A+/Network+/Security+, Microsoft, Cisco, ITIL, AWS/Azure)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Microsoft IntuneWindows AutopilotEntra IDMFASSOSAMLOIDCdevice complianceconfiguration profilesendpoint troubleshooting

customer-service mindsetinterpersonal skillsindependent workcollaborationmulti-taskingfast-paced environment

CompTIA A+CompTIA Network+CompTIA Security+Microsoft certificationsCisco certificationsITILAWSAzure