McNees Wallace & Nurick

Operations

• Lead, mentor, and develop teams across technology training, service desk, and cloud and infrastructure operations
• Foster accountability, continuous improvement, collaboration, and operational excellence
• Partner with the CIO on operational priorities, budgets, and technology roadmaps
• Oversee delivery and adoption of technology initiatives and organizational change management
• Manage vendor relationships, contract negotiations, and service level performance
• Define, monitor, and report technology operations KPIs and SLAs
• Lead workforce planning, hiring, employee development, and succession planning
• Liaise between IT and business stakeholders to align technology solutions with organizational needs
• Drive automation and AI-enabled operational improvements
• Ensure technology onboarding, user training, and ongoing educational programs
• Oversee responsive end-user support and improvement of the IT service management program
• Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity, endpoint management, and compliance initiatives

Director of Technology Operations

General Counsel

• Analyze conflict of interest reports for new Firm representations and lateral attorney hires to identify potential conflicts issues
• Resolve conflicts of interest, including obtaining necessary consents and drafting ethical wall memoranda
• Review new matter requests for compliance with Firm policies and professional responsibility rules; review and edit engagement letters as needed
• Assess client outside counsel guidelines and evaluate the Firm’s ability to comply
• Oversee the Firm's waiver process
• Provide training and orientation to attorneys and staff regarding conflicts procedures and the new matter intake process
• Lead and mentor Conflicts Analysts, providing guidance, training, and oversight to ensure quality and consistency
• Perform additional duties as assigned

Director of Technology Operations

Conflicts Counsel