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Director of Technology Operations
McNees Wallace & NurickTechnology operations director leading IT service delivery for Pennsylvania law firm. Overseeing cloud infrastructure, service desk, training, security, and operational improvement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technology operations, managing vendor relationships, and driving strategic initiatives while fostering a culture of continuous improvement and collaboration. Proficient in overseeing cloud infrastructure, service delivery, and user training to enhance organizational performance.
Highest-signal resume keywords
Leadership And Team DevelopmentStrategic PlanningMicrosoft AzureService Level Agreements ManagementInformation Security Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProcess ImprovementCloud Infrastructure StrategyNetwork OperationsDisaster RecoveryEndpoint ManagementKPI MonitoringSLA ReportingTechnology OnboardingUser Training
Soft Skills
Excellent CommunicationStakeholder ManagementRelationship BuildingCoachingService-Oriented Mindset
Tools & Technologies
Microsoft 365Network TechnologiesConference SystemsVirtualizationIT Service Management Program
Certifications & Qualifications
ITIL v4 FoundationPMPMicrosoft Azure CertificationsSecurity+CISSP
Industry Keywords
Legal Technology PlatformsProfessional Services EnvironmentOperational BudgetsTechnology RoadmapsOrganizational Change Management
Tech Stack
Tools & technologiesAzureCloudITSMPMP
About the role
Key responsibilities & impact- Lead, mentor, and develop teams across technology training, service desk, and cloud and infrastructure operations
- Foster accountability, continuous improvement, collaboration, and operational excellence
- Partner with the CIO on operational priorities, budgets, and technology roadmaps
- Oversee delivery and adoption of technology initiatives and organizational change management
- Manage vendor relationships, contract negotiations, and service level performance
- Define, monitor, and report technology operations KPIs and SLAs
- Lead workforce planning, hiring, employee development, and succession planning
- Liaise between IT and business stakeholders to align technology solutions with organizational needs
- Drive automation and AI-enabled operational improvements
- Ensure technology onboarding, user training, and ongoing educational programs
- Oversee responsive end-user support and improvement of the IT service management program
- Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity, endpoint management, and compliance initiatives
Requirements
What you’ll need- Bachelor's degree in Information Science, Information Technology, or a related field, or an equivalent combination of education and experience
- 10+ years of progressive IT experience, including at least 5 years in a leadership or management role
- Experience in strategic planning, project management, and process improvement
- Strong leadership, coaching, and team-development capabilities
- Excellent communication, stakeholder management, and relationship-building skills
- Service-oriented mindset focused on exceptional user experience
- Working knowledge of enterprise networking, virtualization, endpoint management, and information security best practices
- Strong experience with Microsoft Azure, Microsoft 365, network technologies, conference systems, and security foundations
- Proven success managing SLAs, KPIs, operational budgets, and technology service delivery
- Ability to support critical incidents outside normal business hours and travel occasionally to regional offices as needed
- Relevant certifications such as ITIL v4 Foundation, PMP, Microsoft Azure certifications, Security+, or CISSP are preferred
- Experience in a law firm or professional services environment, including familiarity with legal technology platforms, is preferred
Benefits
Comp & perks- Mentorship, leadership development, and continuous learning opportunities
- Pro bono work, charitable initiatives, and civic engagement opportunities
- Flexible, family-focused culture
- Reasonable revenue hour expectations
- Technology that drives efficiency
- Professional development opportunities
- Challenging and rewarding career paths
- Competitive compensation