Strategic Account Manager
McKesson
full-time
Posted on:
Location Type: Hybrid
Location: Cary • North Carolina • Texas • United States
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Salary
💰 $69,800 - $116,300 per year
About the role
- Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
- Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
- Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.
- Manage day-to-day program operations, timelines, and deliverables for cross-functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
- Track performance against service level agreements; identify gaps and lead corrective-action planning.
- Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
- Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.
- Monitor program profitability and provide monthly variance commentary when needed.
- Review, validate, and manage the accuracy of all client billing activities in partnership with Finance.
- Support pricing and contract modification activities for new and existing client initiatives.
- Foster a strong team environment and support effective communication across the Client Relationship organization.
- Escalate risks or issues appropriately and ensure leadership visibility into program operations.
- Contribute to a culture of continuous improvement by challenging the status quo and recommending innovative solutions.
Requirements
- 4+ years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
- Experience managing client-facing programs or complex operational workflows.
- Strong project management skills with the ability to manage multiple priorities and deadlines.
- Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
- Advanced proficiency in Excel and PowerPoint; experience with Visio/Project a plus.
- CRM experience (Salesforce preferred).
- Excellent written and verbal communication skills.
- Ability to build relationships, influence without authority, and collaborate across cross-functional teams.
- Highly organized with strong attention to detail and follow-through.
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analysisworkflow improvementclient engagementbilling managementperformance trackingchange request managementreporting accuracyprogram profitabilitycontract modification
Soft Skills
communicationrelationship buildinginfluence without authoritycollaborationorganizational skillsattention to detailproactive mindsetcontinuous improvementconsultative insightsproblem-solving