Supports 340B Architect by providing technical guidance.
Helps resolve customer issues regarding any data imported or manipulated based on business requirements.
Relies on limited knowledge and professional discretion to achieve goals.
Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.
Assists installers on questions or issues they may encounter before and during go live
Solves a range of data related problems
Analyzes possible solutions using discretion, skills and knowledge of procedures
Runs ad-hoc analysis reports
Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software.
May also be involved in customer escalations
Sets up file import & export specs and manages data imports & export error logs
Answers complex questions from internal customers about the features and capabilities of products

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
Experience in SQL Development, Reporting Tools, or Database Administration
4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
Advanced skills with Excel Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
Technical documentation skills
IT support experience
Ability to Diagnosis/Act Upon Alerting
Excellent organizational and communication skills
Strong Customer Service skills
Ability to effectively prioritize and execute tasks
Self-motivated and directed, with keen attention to detail
Make recommendations to improve and gain efficiency for existing processes
Experience with high volume data
Availability for On-Call Rotation
Critical Thinking/Ownership of Peer Review
Agent of Change in a fast-paced environment.
Export, transform, and load (ETL) experience desired
Healthcare/Retail Pharmacy industry experience a plus
Candidates must be authorized to work in USA. Sponsorship is not available for this role.

Benefits

Competitive compensation package
Annual bonus opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL DevelopmentReporting ToolsDatabase AdministrationMS SQL ServerIBM DB2OracleMySQLMicrosoft AccessExcel Power BIETL

Soft Skills

organizational skillscommunication skillscustomer service skillscritical thinkingself-motivatedattention to detailability to prioritizeflexibilityproblem-solvingagent of change