MCI

Bilingual Customer Service Representative

MCI

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $17 per hour

Job Level

SeniorLead

About the role

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problem solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Fluent in both English and Spanish
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Preferred (Not Required): One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Benefits
  • Bonus
  • Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer claims processingproblem solvingconflict resolutionnegotiationtyping (20+ words per minute)Microsoft Office SuiteWindows operating systemcustomer servicetechnical supportadministrative support
Soft Skills
organizational skillswritten communicationoral communicationreliabilitymulti-taskingself-managementteam orientationcustomer focusinterpersonal skillsadaptability
Certifications
high school diploma or equivalent