MCG Health

Principal Generative AI Engineer

MCG Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $183,600 - $257,040 per year

Job Level

Lead

Tech Stack

AWSAzurePython

About the role

  • Act as principal advisor on GenAI strategy, architecture, and governance; lead the application of existing principles and develops new approaches where needed.
  • Tackle ambiguous, high-impact problems with long-term horizons; decisions affect multiple functions and strategic objectives.
  • Exercise broad autonomy in determining objectives and approaches; build formal networks with key decision makers; serve as an internal spokesperson and thought leader.
  • Own the multi-year GenAI strategy and roadmap for operational systems; translate strategic goals into a prioritized portfolio with clear ROI.
  • Lead the design, build, and productization of agentic AI systems, progressing from assistive AI to supervised autonomous domain agents grounded on trusted data and orchestrating cross-system actions
  • Architect reference patterns for RAG, agentic workflows, and copilots integrated with systems like Salesforce (CRM), Gainsight (Customer success operations), and Marketo (Marketing automation)
  • Lead end-to-end execution—from problem framing and data contracts through deployment, observability, and continuous improvement—while influencing executive stakeholders and setting cross-org standards
  • Establish and govern GenAI platform foundations: orchestration, evaluation harnesses, vector search, prompt/version management, A/B testing, telemetry, and quality/cost/latency guardrails.
  • Define model strategy (open-source and proprietary), safety controls, PII handling, and responsible AI practices aligned to security, privacy, and regulatory requirements.
  • Set engineering standards and LLMOps practices (CI/CD, canarying, rollback, red-teaming, data governance, incident response) adopted across functions.
  • Partner with Sales Operations, Contracts, Finance, Licensing, Education & Support, Marketing, Account Management, and Business Systems to turn manual, error prone work into automated, reliable workflows.
  • Educate and enable teams, both technical and non-technical, on leveraging AI solutions to improve operational effectiveness, fostering adoption and comfort with new technologies.
  • Fine-tune language models and other AI capabilities to address organization-specific needs for custom use cases
  • Create full-stack development from proof-of-concept to front-end UI
  • Evaluate, measure, and improve performance on a continuous basis
  • Stay up to date on industry developments

Requirements

  • 10+ years of professional software engineering experience, with a strong background in designing, building, and maintaining complex systems.
  • Deep expertise building and operating production GenAI/LLM systems: prompt design, function/tool calling, RAG, agents, evaluation, safety, and cost/latency optimization.
  • Proficiency in Python and modern backend stacks; strong knowledge of embeddings and vector stores (e.g., Pinecone, Weaviate, FAISS) and document processing.
  • Mature LLMOps/MLOps practices: experiment tracking, model registry, CI/CD, tracing/telemetry, automated evaluations, and incident response.
  • Enterprise integration experience across Business Systems (APIs, iPaaS, middleware), data governance, and change management.
  • Proven ability to influence senior stakeholders, set direction under ambiguity, and deliver multi-function impact; excellent communication and mentorship skills.
  • Proven experience designing, implementing, and operating autonomous AI agents, with production-grade safety/guardrails, evaluation harnesses, and observability—delivering reliable outcomes under cost/latency/SLO constraints
  • Deep experience architecting and operating GenAI workloads on Azure and/or AWS
  • Strong knowledge of software engineering best practices
  • Knowledge of business operations
  • Experience with process mapping, workflow design, and identifying operational inefficiencies
  • Experience in change management to drive adoption and integration of AI solutions across the organization.
  • Deep problem-solving mindset with the ability to translate business challenges into AI-powered solutions
  • Demonstrated ability to work independently and drive initiatives forward with minimal guidance.
  • Excellent written and verbal communication skills with the ability to present to technical, non-technical, and executive audiences
  • Strong problem-solving and troubleshooting ability
  • Strong analytical ability for solving operational problems
  • Collaborative mindset with a track record of effective teamwork
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