MCG Health

Full-stack Engineer

• Own moderate to high complexity problems that span multiple cloud services, where tradeoffs, failure modes, and non-obvious interactions must be identified and resolved.
• Operate effectively when requirements evolve during execution, providing technical judgment that keeps delivery on track.
• Influence technical decisions and design direction beyond your immediate team, serving as a trusted technical voice in cross-service discussions.
• Lead the end-to-end design and delivery of complex, cloud-native services — from requirements analysis through production operation.
• Anticipate and proactively address non-functional requirements including operational readiness, security, performance, and testability.
• Drive work through ambiguity, decomposing unclear or shifting requirements into actionable, well-sequenced plans.
• Use AI tools (e.g., Claude, Copilot) as a core part of your daily workflow — for code generation, design exploration, debugging, code review, incident analysis, and knowledge retrieval.
• Author and maintain markdown skill files that codify repetitive workflows, runbooks, and best practices, enabling consistent and efficient execution across the team and reducing tribal knowledge.
• Actively contribute to incident response, root cause analysis, and preventative improvements, helping the team build increasingly resilient systems.
• Own and improve on-call practices and runbooks for services you design and deliver.
• Design services that are scalable, secure, and testable by default.
• Debug complex, multi-service issues that cross team and domain boundaries.
• Raise the testing and code quality bar through code review, pairing, and leading by example.
• Proactively address performance, reliability, security, and maintainability concerns in every phase of development.

Senior Software Development Engineer

• Establish yourself as the engineer others look to when the problems are the hardest and make sure they come away knowing how to approach the next one themselves.
• Lead API surface decisions: what gets exposed, what stays internal, what the stability guarantees are for external consumers.
• Own technical discovery for new capabilities; work with product and clinical stakeholders to translate requirements into feasible contracts.
• Participate in on-call rotation for the Synapse Everywhere platform; respond to incidents, own post-incident reviews, and drive reliability improvements from what is learned.
• Provide expert code reviews and technical mentorship within the team.
• Design solutions on modern infrastructure (cloud solutions, k8s, LLMs) with expert level understanding of what and why, not just being able to call infrastructure or run pipelines.

Staff Software Development Engineer

Sales

• Provide strategic direction and leadership to the sales team to achieve revenue, renewal, and retention goals aligned with organizational objectives.
• Develop and implement payer-focused sales strategies, tactics, and initiatives to drive revenue growth, increase market share, and expand MCG's presence within health plans and payer organizations.
• Consistently achieve or exceed annual revenue objectives, including new sales, renewals, and retention benchmarks within assigned quotas.
• Forecast sales performance, analyze market and sales data, and utilize insights to drive decision-making and business results.
• Maintain disciplined use of sales metrics, pipelines, CRM tools, and performance analytics to effectively manage the business.
• Collaborate with Account Management, Marketing, Product Management, Finance, Legal, and other internal stakeholders to align sales efforts with enterprise objectives and deliver a seamless customer experience.
• Lead and oversee payer-focused RFP responses, coordinating cross-functional resources to develop compelling and competitive proposals.
• Conduct market research and competitive analysis to identify payer market trends, customer priorities, emerging opportunities, and competitive threats.
• Partner with Sales Leadership to develop and deploy segment-specific sales strategies, tools, and messaging that effectively align MCG solutions with payer business objectives.
• Negotiate and oversee contracts, pricing, and commercial terms with health plans, managed care organizations, government programs, and other payer entities to secure new business and maintain existing relationships.
• Support the development and execution of strategies for industry conferences, payer-focused trade associations, and MCG-sponsored events.
• Represent MCG at industry events, conferences, client meetings, and market-facing activities.
• Recruit, develop, coach, and mentor a team of payer sales executives, ensuring strong sales execution and professional growth.
• Lead the identification, development, and implementation of AI-enabled tools, resources, and best practices that enhance sales effectiveness, improve operational efficiency, support account strategy, and enable Sales Executives to deliver a consistent, high-value customer experience while ensuring compliance with company policies and responsible AI use.
• Establish clear performance expectations, monitor team performance, provide ongoing coaching, and address performance issues when necessary.
• Foster a collaborative, inclusive, and high-performance culture that supports employee engagement, accountability, and results.
• Partner with Sales Operations to support forecasting, business analysis, process improvement, territory planning, and strategic sales initiatives.
• Champion the effective use of AI-enabled sales tools, analytics, and automation capabilities to improve pipeline management, forecasting accuracy, sales productivity, and customer engagement.

Director, Sales, Payer

Product Manager

• Define and execute product strategy and roadmaps aligned with company goals and customer needs
• Lead cross-functional teams (engineering, UX, clinical, marketing) through the product lifecycle, managing execution of features through Product Owners
• Conduct market research, user interviews, and competitive analysis to inform product decisions
• Track and report on product performance using data to drive continuous improvement
• Lead GTM strategy, including defining offerings, packaging, and pricing models to accelerate growth
• Size the market opportunity for new offerings, develop monetization plans, and evaluate financial impact
• Work across marketing, sales, and partner teams to build insight into emerging market segments
• Build clear business cases and market entry frameworks to justify product investment decisions
• Contribute to product client proposals
• Partner directly with clients and strategic accounts to develop solutions, gather feedback, and validate product-market fit
• Act as the voice of the customer throughout the product lifecycle—advocating for usability, value realization, and satisfaction
• Lead client-facing presentations and product briefings to drive adoption and engagement
• Collaborate with Customer Success and Account Management to identify upsell and cross-sell opportunities

Senior Product Manager, Provider UM

Account Executive

• Own revenue growth for assigned provider markets and accounts, including new business, expansion opportunities, renewal/relicense support, and strategic account growth in partnership with Account Management.
• Develop and execute territory and account plans that identify high-value provider prospects, key stakeholders, business priorities, competitive dynamics, and actionable strategies to advance opportunities.
• Proactively generate pipeline through prospecting, market research, executive outreach, industry events, referrals, partner collaboration, and disciplined follow-up on targeted provider opportunities.
• Sell into complex provider organizations, including health systems, hospitals, integrated delivery networks, physician groups, academic medical centers, clinically integrated networks, and other provider organizations.
• Navigate multi-stakeholder buying processes, including clinical, operational, financial, IT, procurement, and executive decision-makers.
• Develop and deliver tailored sales presentations, proposals, business cases, and value-based messaging that align MCG solutions to client priorities and measurable outcomes.
• Manage complex sales cycles from discovery through proposal, negotiation, contracting, and close, ensuring clear next steps, stakeholder alignment, and strong internal coordination.
• Partner with Account Management to support client retention, expansion strategy, relationship development, and long-term account planning.
• Collaborate with Solution Architects, Product, CARE, Contracts, Sales Operations, Alliance Partners, Executive Team members, and other internal stakeholders to position MCG effectively and support strategic opportunities.
• Support RFP/RFI responses and follow-up activities in collaboration with cross-functional teams.
• Use Salesforce and other sales tools to accurately document activity, manage pipeline, maintain forecasts, and provide timely visibility into opportunity status, next steps, business risks, and expected outcomes.
• Participate in trade shows, industry events, onsite meetings, sales meetings, and other MCG-sponsored events to build market presence and advance business opportunities.
• Demonstrate adaptability, resilience, curiosity, accountability, and a growth mindset in a dynamic sales environment.
• Participate in sales coaching, strategy, tactics, and training sessions, and remain open to learning and developing new skills under the mentorship of the Sales Leadership team.
• Maintain strong knowledge of MCG products, solutions, technology, value proposition, and market positioning to ensure successful client and prospect engagement.
• Leverage approved AI-enabled tools and technologies to enhance productivity, improve sales planning, develop customer insights, and support prospecting, account strategy, and other business activities while adhering to company policies, data privacy requirements, and ethical use standards.
• Provide regular sales reports and forecasts to senior management, tracking progress against targets and adjusting strategies as needed.

Senior Sales Executive, Provider

Editor

• Support Guideline Development
• Contribute to content planning and editorial updates for government program volumes
• Conduct literature searches and evidence appraisal for Workers’ Compensation guideline development
• Draft, edit, and refine content to ensure clarity, clinical accuracy, and alignment with internal standards
• Support Business and Product
• Provide editorial insight to cross-functional teams, leadership, and product stakeholders
• Participate in select client forums, sales engagements, and market research efforts
• Support new product ideation and enhancement of existing content offerings
• Present work or insights at internal meetings or panels as needed
• Maintain licensure and continuing education as required for role
• Contribute to internal knowledge-sharing or thought leadership
• Attend two to three in-person team meetings annually
• In the first year, attend in-person onboarding and new hire training

Editor, RN – Temporary

Data Engineer

• Define and execute the data product strategy and roadmap aligned with company objectives, customer needs, and data-driven growth opportunities.
• Develop business cases and investment recommendations for new platform capabilities, data services, and strategic enhancements that improve scalability, interoperability, and customer value.
• Lead cross-functional teams to deliver scalable data products and insights solutions.
• Translate business requirements into data product capabilities, prioritizing initiatives that drive measurable business outcomes.
• Partner with engineering and analytics teams to develop, launch, and optimize data platforms, reporting solutions, and advanced analytics products.
• Conduct market research, customer discovery, and competitive analysis to identify emerging data opportunities and inform product investments.
• Define and monitor KPIs for data products, leveraging analytics to measure performance, user adoption, business impact, and continuous improvement opportunities.
• Evaluate new data monetization opportunities, develop business cases, and assess financial impact for data-driven offerings and partnerships.
• Collaborate with Sales, Marketing, Customer Success, and Partner teams to understand customer needs and uncover opportunities for data-enabled solutions.
• Develop data product positioning, value propositions, and go-to-market strategies to drive adoption and revenue growth.
• Partner directly with customers and strategic accounts to gather requirements, validate product-market fit, and identify opportunities for innovation.
• Serve as the voice of the customer and business stakeholder, ensuring data products deliver actionable insights, usability, trust, and measurable value.
• Lead stakeholder presentations, product demonstrations, and roadmap discussions to drive alignment, adoption, and engagement.
• Collaborate with Customer Success, Account Management, and Sales teams to identify expansion opportunities and maximize the value of data products and analytics solutions.