MCG Health

Data Engineer

• Define and execute the data product strategy and roadmap aligned with company objectives, customer needs, and data-driven growth opportunities.
• Develop business cases and investment recommendations for new platform capabilities, data services, and strategic enhancements that improve scalability, interoperability, and customer value.
• Lead cross-functional teams to deliver scalable data products and insights solutions.
• Translate business requirements into data product capabilities, prioritizing initiatives that drive measurable business outcomes.
• Partner with engineering and analytics teams to develop, launch, and optimize data platforms, reporting solutions, and advanced analytics products.
• Conduct market research, customer discovery, and competitive analysis to identify emerging data opportunities and inform product investments.
• Define and monitor KPIs for data products, leveraging analytics to measure performance, user adoption, business impact, and continuous improvement opportunities.
• Evaluate new data monetization opportunities, develop business cases, and assess financial impact for data-driven offerings and partnerships.
• Collaborate with Sales, Marketing, Customer Success, and Partner teams to understand customer needs and uncover opportunities for data-enabled solutions.
• Develop data product positioning, value propositions, and go-to-market strategies to drive adoption and revenue growth.
• Partner directly with customers and strategic accounts to gather requirements, validate product-market fit, and identify opportunities for innovation.
• Serve as the voice of the customer and business stakeholder, ensuring data products deliver actionable insights, usability, trust, and measurable value.
• Lead stakeholder presentations, product demonstrations, and roadmap discussions to drive alignment, adoption, and engagement.
• Collaborate with Customer Success, Account Management, and Sales teams to identify expansion opportunities and maximize the value of data products and analytics solutions.

Senior Product Manager, Data Platform

Full-stack Engineer

• Own your work end-to-end.
• Talk to users — and do it well.
• Make UX and design calls on small-to-medium decisions independently.
• Instrument the work you ship.
• Build full-stack: services and APIs in C# / ASP.NET Core, data in SQL Server and Cosmos DB, async messaging via Azure Service Bus, deployed on Azure.
• Ship with AI tools as primary accelerators.
• Build LLM-powered features into the product where they solve a user problem better than deterministic code.
• Hold the engineering bar.

Product Engineer

Architect

• Serve as MCG’s principal subject matter expert and escalation authority for payer workflows, interoperability, integration architecture, and healthcare data flows across customer implementations and internal initiatives
• Lead complex workflow discovery and implementation advisory engagements to define integration strategies, clarify operational requirements, and guide solution design within diverse payer environments
• Advise implementation teams and customers on how MCG solutions integrate into complex payer operational and technical ecosystems
• Identify and resolve highly complex workflow, interoperability, and integration risks, gaps, dependencies, and implementation challenges, recommending scalable mitigation strategies and alternative approaches where standard solutions are insufficient
• Partner cross-functionally with Product, Engineering, Implementation, Sales, and customer stakeholders to align solution design, integration strategy, technical dependencies, and implementation execution
• Translate complex operational and technical concepts into clear, actionable guidance for technical teams, business stakeholders, and customers
• Facilitate working sessions with internal teams and customers to align on workflows, integration points, data dependencies, interoperability considerations, and implementation approaches
• Establish and evolve scalable implementation frameworks, standards, reusable assets, workflow models, and best practices
• Analyze implementation trends and recurring workflow or interoperability challenges to identify opportunities for process improvement, scalability, and operational efficiency
• Provide expert consultation and real-time workflow and integration guidance during customer engagements

Payer Systems – Integration Architect

Manager

• Draft, review, negotiate, and manage complex and custom commercial agreements, including partnership agreements, API integrations, SaaS agreements, amendments, and related documents.
• Partner closely with the Legal and Product and Partnership leadership, including the VP, Product – Health AI, to structure and support strategic partnership agreements.
• Lead the structure and negotiation of high-complexity, high-visibility agreements supporting strategic partnerships and business initiatives.
• Define and evolve contracting strategies for partnership, technology integration, and other commercial agreements.
• Define and translate complex business objectives into effective contract structures and negotiation strategies.
• Advise stakeholders on deal structure, contractual risk, and commercial terms to support informed decision-making.
• Partner with cross-functional teams including Business Development, Sales, Product, Engineering, Legal, Finance, and leadership to align agreements with business goals.
• Lead contract discussions and negotiations with internal and external stakeholders to achieve mutually beneficial outcomes.
• Serve as the escalation point for complex, high-risk, or non-standard agreements requiring advanced judgment.
• Evaluate and communicate legal, financial, operational, and strategic risks in alignment with company policies and approval frameworks.
• Define and guide contract lifecycle approaches from intake through negotiation, approval, execution, and amendment.
• Design, develop, and standardize contract templates, playbooks, and frameworks to improve efficiency, consistency, and scalability.
• Define and drive improvements to contracting workflows, processes, and tools to reduce friction and improve cycle times.
• Drive cross-functional alignment on contracting approaches for strategic partnerships and emerging business models.
• Shape and influence contracting standards and approaches across the organization for complex commercial agreements.
• Develop a working understanding of MCG’s business model, market dynamics, and customer needs to inform contracting decisions.
• Translate legal, technical, and business concepts into clear, practical guidance for diverse stakeholder audiences.
• Influence outcomes through collaboration, sound judgment, and subject matter expertise rather than formal authority.
• Operate independently in a remote environment, managing multiple priorities and deadlines in a fast-paced setting.
• Bring structure and clarity to ambiguous situations and evolving business needs.

Principal Contracts Manager

Solutions Engineer

• Strategically partner with Sales Executives and clinician-led Sales Solution Architects to lead and shape complex pre-sales engagements across payer and provider markets, ensuring technical alignment between customer enterprise architecture and MCG solutions.
• Serve as the primary technical point of contact for customer and prospective IT, security, architecture, and digital health stakeholders throughout the sales cycle.
• Lead and architect technical solution strategies related to Smart on FHIR, RESTful APIs, healthcare data exchange, and enterprise system integrations, leveraging standards such as FHIR and HL7.
• Apply deep expertise in API-driven, service-based, and event-driven architectures to support embedded workflows, system extensibility, scalability, and enterprise-grade integration patterns.
• Explain and validate integration approaches involving structured and unstructured healthcare data, including data normalization, transformation, and downstream data usage.
• Translate and articulate how AI models are incorporated into MCG solutions, including data inputs and outputs, governance frameworks, model oversight considerations, and integration into enterprise clinical and operational workflows.
• Lead highly complex, multi-system, multi-stakeholder enterprise deals involving EHR integrations and digital ecosystem expansion.
• Influence solution positioning and commercial strategy by aligning technical architecture with customer business outcomes.
• Contribute to long-term solution strategy based on market feedback and enterprise customer needs.
• Own and drive complex technical due diligence activities, including enterprise security reviews, vendor risk assessments, technical RFP/RFI responses, and penetration testing discussions, ensuring alignment with customer compliance and security requirements.
• Discuss authentication, authorization, identity management, and secure data exchange patterns, including OAuth2, SSO, and role-based access controls.
• Design and present technical solution architectures, system diagrams, data flow diagrams, integration specifications, and deployment models aligned to customer environments.
• Partner with Product, Engineering, SEAD, Security, and Implementation teams to validate technical feasibility, assumptions, constraints, and solution scope.
• Clearly communicate technical capabilities, limitations, dependencies, and trade-offs to internal and external stakeholders.
• Assist in defining implementation approaches, integration timelines, and technical prerequisites to support effective post-sale handoff.
• Collaborate with Marketing and Revenue Operations to develop and maintain technical collateral, reference architectures, and technical enablement materials.
• Proactively identify and mitigate technical and architectural risks early in the sales cycle including data quality, integration complexity, interoperability limitations, security posture, and deployment constraints while developing executive-ready mitigation strategies that protect deal velocity.

Senior Solutions Architect – Technical Sales

Business Operations

• Work closely with cross-functional MCG teams to identify, document, and analyze business processes.
• Collaborate with various departments to develop cross-team processes to execute MCG business strategy.
• Build process diagram maps in LucidChart, and Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word.
• Lead current-state process documentation and analysis initiatives by identifying requirements, inputs, outputs, resources, and tasks, while documenting processes to uncover issues, risks, gaps and opportunities; drive resolution or mitigation efforts, communicate outcomes to stakeholders, and escalate to leadership as needed.
• Implement and execute process improvements and new process designs in collaboration with stakeholders to enhance efficiency, productivity, and customer satisfaction while aligning with organizational goals.
• Identify system and workflow infrastructure changes necessary to implement new processes.
• Support Manager Business Process Excellence in facilitating key project/kaizen initiatives.
• Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams.
• Provide stakeholders and shareholders with project status updates, feedback, and reporting on key responsibilities and objectives; identify and engage key stakeholders to participate in, review, and support process documentation, improvement, and development efforts; and ensure alignment on documented processes and enhancements to existing processes.
• Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices.
• Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods.
• Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence.
• Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.

Business Process Excellence Analyst

Strategy

• Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes
• Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs
• Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making
• Assess customer needs to identify areas of risk or gaps in workflows
• Provide strategic guidance aligned to customer goals to maximize value from MCG solutions
• Monitor and measures strategy effectiveness with dashboards and reporting
• Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience
• Lead change management processes for optimal adoption of MCG solutions
• Collaborate with customers pre and post implementations for support and strategic decisions
• Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers
• Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly
• Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success
• Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption
• Maintain proficiency with Salesforce, Gainsight, Microsoft Office
• Utilize the Customer Success Toolkit
• Demonstrate proficiency in MCG Core Competencies
• Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters)
• Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team
• Mentor Care Strategy Consultants
• Assist with new hire onboarding to support new team members
• Provide insights and education to other members of Customer Success for the CSC role
• Represent MCG at industry events and conferences