MCG Health

Analyst

• Rapidly identify, assess, and resolve disruptions or gaps in clinical reasoning across assigned solutions
• Document triage events, interventions, and outcomes in designated tracking systems
• Monitor the flow and coherence of clinical reasoning across care teams, ensuring seamless care delivery
• Identify patterns of reasoning breakdown and translate insights into actionable improvement strategies
• Analyze clinical reasoning trends across customer accounts and report findings to leadership
• Partner cross-functionally to address findings and implement solutions
• Model a culture of intellectual curiosity, clinical excellence, and continuous improvement
• Stay current on evidence-based practices, clinical reasoning research, and emerging care delivery trends

Clinical Reasoning Analyst

Product Manager

• Define and execute product strategy and roadmaps aligned with company goals and customer needs
• Lead cross-functional teams (engineering, UX, clinical, marketing) through the product lifecycle, managing execution of features through Product Owners
• Conduct market research, user interviews, and competitive analysis to inform product decisions
• Track and report on product performance using data to drive continuous improvement
• Lead GTM strategy, including defining offerings, packaging, and pricing models to accelerate growth
• Size the market opportunity for new offerings, develop monetization plans, and evaluate financial impact
• Work across marketing, sales, and partner teams to build insight into emerging market segments
• Build clear business cases and market entry frameworks to justify product investment decisions
• Contribute to product client proposals
• Partner directly with clients and strategic accounts to develop solutions, gather feedback, and validate product-market fit
• Act as the voice of the customer throughout the product lifecycle—advocating for usability, value realization, and satisfaction
• Lead client-facing presentations and product briefings to drive adoption and engagement
• Collaborate with Customer Success and Account Management to identify upsell and cross-sell opportunities

Senior Product Manager

Solutions Engineer

• Partner with Sales Executives and clinician-led Sales Solution Architects to support pre-sales engagements across payer and provider markets, ensuring technical alignment with customer needs and MCG solutions.
• Serve as the primary technical point of contact for customer and prospective IT, security, architecture, and digital health stakeholders throughout the sales cycle.
• Lead technical discussions related to Smart on FHIR, RESTful APIs, healthcare data exchange, system integrations, and interoperability using standards such as FHIR and HL7.
• Apply deep expertise in API-driven, service-based architectures to support embedded workflows, system extensibility, and scalable integration patterns.
• Explain and validate integration approaches involving structured and unstructured healthcare data, including data normalization, transformation, and downstream data usage.
• Articulate how AI models are incorporated into MCG solutions, including data inputs, outputs, governance considerations, and workflow integration.
• Coordinate, lead and manage technical due diligence activities, including security questionnaires, vendor risk assessments, technical RFP and RFI responses, and penetration testing inquiries.
• Discuss authentication, authorization, identity management, and secure data exchange patterns, including OAuth2, SSO, and role-based access controls.
• Design and present technical solution architectures, system diagrams, data flow diagrams, integration specifications, and deployment models aligned to customer environments.
• Partner with Product, Engineering, SEAD, Security, and Implementation teams to validate technical feasibility, assumptions, constraints, and solution scope.
• Clearly communicate technical capabilities, limitations, dependencies, and trade-offs to internal and external stakeholders.
• Assist in defining implementation approaches, integration timelines, and technical prerequisites to support effective post-sale handoff.
• Collaborate with Marketing and Revenue Operations to develop and maintain technical collateral, reference architectures, and technical enablement materials.
• Identify technical risks early in the sales cycle, including data quality, integration complexity, interoperability limitations, security posture, or deployment constraints, and recommend mitigation strategies.

Technical Solutions Architect

Sales Development Rep

• Drive new business growth by making 30 to 40 calls each day, building and nurturing a robust pipeline of high-potential leads
• Prospect into multiple healthcare organizations via lead follow-up, networking, referrals, and cold calling.
• Conduct discovery calls to understand the prospect's needs, challenges, and decision-making processes.
• Send personalized emails and engage through social media to connect with prospects and qualify them as potential sales opportunities.
• Efficiently utilize tools like Conquer for automated dialing and Google for research to enhance outreach efforts and improve contact rates. Document each task accordingly.
• Utilize existing Salesforce database and search engines to find key contacts in targeted accounts.
• Qualify all prospect accounts and leads by probing for specific business and solution needs.
• Nurture relationships with potential leads not yet ready to buy, ensuring they remain engaged with MCG Health.
• Partner with the Manager, Sales Development and the team to formulate prospecting strategy, customize sales scripts, and provide additional training.
• Partner with Sales Executives for territory strategy, growth goals, and discovery appointment scheduling.
• Make appointments in conjunction with Sales Executives to further sales discussions with leads and prospects.
• Achieve or exceed set targets for the number of calls, and SQLs.
• Regularly review performance metrics and adjust strategies as needed to meet goals. Keep strong communication open with the Manager of Sales Development.
• Learn and demonstrate a fundamental understanding of the MCG’s solutions and clearly articulate MCG's value story to prospective customers.
• Participate in ongoing campaigns to generate new leads and expand the company’s market reach.
• Execute pre-tradeshow call-downs to drive traffic to the company’s booth, promote event participation, and generate interest in the company’s offerings.
• Conduct post-tradeshow follow-up calls and emails to contacts received during the tradeshow, aiming to convert these into qualified leads and opportunities.
• Proactively reach out to prospects using leads generated by Marketing campaigns, including those from downloads, inquiries, and registrations.
• Utilize Salesforce to track and manage all interactions with leads, ensuring accurate and up-to-date records.
• Maintain an organized and active sales pipeline, regularly updating the status of leads and ensuring timely follow-up on all opportunities.
• Stay informed about industry trends, competitors, and product updates to engage prospects effectively.
• Participate in ongoing training and development to improve sales skills and product knowledge.
• Travel up to 20% of the time to trade shows, Marketing and other MCG-sponsored events/Glue Events.

Clinical Reasoning Analyst

Senior Product Manager

Technical Solutions Architect

Senior Sales Development Representative