MCCi

Support Technician

MCCi

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

SQL

About the role

  • Work closely with product end users and provide them with the highest level of support and customer service
  • Provide basic technical support to clients via email, phone, or other virtual methods
  • Have a basic understanding of the organization’s products and services
  • Respond quickly and effectively to requests received through the help desk
  • Support multiple products and troubleshoot hardware
  • Assist with platform and server upgrades
  • Assist with network issues related to our software

Requirements

  • High School Diploma
  • 1 year of customer service or call center experience
  • Microsoft knowledge (Office, Workstation, Server SQL)
  • College level courses or vocational training, Computer Science knowledge preferred
  • Electronic Content Management experience, preferred
  • Desktop Support experience, preferred
  • General knowledge of Windows Operating systems
  • Strong time management skills and ability to multi-task
  • Strong customer service and problem-solving skills
  • Ability to support clients in a remote capacity
  • Excellent communication skills
  • Ability to learn and support technical systems and applications
  • Organization skills and detail oriented
Benefits
  • We really ARE more than a company!
  • We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
  • WE ARE APPROACHABLE.
  • Want to talk to a member of management or leadership, walk up and say hi.
  • WE TRUST YOU.
  • We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
  • WE EMBRACE TECHNOLOGY!
  • We love it, sell it, support it, use it, and need it.
  • WE DRESS COMFORTABLY.
  • We need you to work hard, not wear a tie.
  • WE ARE KIND.
  • Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
  • WE ENJOY OUR TEAM.
  • Use your webcam, collaborate, build relationships, and recognize others for doing a great job.
  • We strive for 100% inclusion of our remote teammates.
  • MCCi is an equal opportunity employer.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingWindows Operating systemsDesktop SupportElectronic Content ManagementMicrosoft OfficeServer SQLnetwork issuesplatform upgradesserver upgrades
Soft Skills
customer serviceproblem-solvingtime managementmulti-taskingcommunicationorganizationdetail orientedability to learnsupport clients remotely
Certifications
High School Diploma