MCCA

Network Engineer

• Provide computer support and assist with cyber security service to our 400+ employees and vendor partners
• Participate as part of an event coverage team providing telecom and quality technical expertise
• Deploy new and rebuilt desktop and laptop computers within Microsoft Intune
• Manage daily IT Support technical service requests using the ServiceNow ticketing system
• Answer phone calls to the IT Support Services hotline and assess reported problems
• Provide face-to-face technical support to MCCA computer users based on assigned Support tickets and phone escalations
• Configure, deploy, and maintain all MCCA-issued mobile devices
• Assist new employees with on-boarding and orientation services
• Manage inventory control of all MCCA-issued IT assets
• Monitor and respond to alerts from Darktrace, Microsoft Defender, and Office 365
• Provide technical support services to Event Client Managers and internal meeting organizers
• Participate in supporting telephone services for Event clients

Network Administrator