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Network Administrator
MCCAIT Support Services Technician providing computer and cyber security support for 400+ employees and vendor partners. Participating in event coverage and ensuring IT service continuity and efficiency.
Posted 7/28/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $92,000 - $99,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Support, including technical support for desktop and mobile devices, proficiency in Microsoft technologies, and experience with cyber security tools. Strong communication and organizational skills are essential for effective collaboration and problem resolution.
Highest-signal resume keywords
IT Technical SupportMicrosoft IntuneCyber Security HuntingServiceNow Ticketing SystemMicrosoft Active Directory
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IPPC Desktop HardwareMicrosoft Windows Operating SystemsMicrosoft Exchange OnlineAzureSharePointMicrosoft DefenderMicrosoft Configuration ManagerWindows 11Malware Removal
Soft Skills
Excellent Communication SkillsTeam PlayerOrganizational SkillsFlexibilityCommitment to Mission
Tools & Technologies
ServiceNowTeamViewerDarktraceOffice 365Cloud-Based Applications
Certifications & Qualifications
BS/BA in Computer SciencesMassachusetts Valid License
Industry Keywords
IT SupportCyber SecurityTechnical Support EnvironmentEvent CoverageAsset Management
Tech Stack
Tools & technologiesAzureCloudCyber SecurityServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide computer support and assist with cyber security service to our 400+ employees and vendor partners
- Participate as part of an event coverage team providing telecom and quality technical expertise
- Deploy new and rebuilt desktop and laptop computers within Microsoft Intune
- Manage daily IT Support technical service requests using the ServiceNow ticketing system
- Answer phone calls to the IT Support Services hotline and assess reported problems
- Provide face-to-face technical support to MCCA computer users based on assigned Support tickets and phone escalations
- Configure, deploy, and maintain all MCCA-issued mobile devices
- Assist new employees with on-boarding and orientation services
- Manage inventory control of all MCCA-issued IT assets
- Monitor and respond to alerts from Darktrace, Microsoft Defender, and Office 365
- Provide technical support services to Event Client Managers and internal meeting organizers
- Participate in supporting telephone services for Event clients
Requirements
What you’ll need- A well-organized individual who is a team player and can relate to people at all levels of an organization
- Excellent communication skills
- Flexibility and commitment to the MCCA’s Mission
- BS/BA in Computer Sciences or equivalent in Technical Computer Training
- 2-3 years working with TCP/IP, PC desktop hardware, and Microsoft Windows operating systems
- At least two (2) years of experience in an IT technical support environment
- Proficient in Microsoft Active Directory, Microsoft Exchange Online, Azure, Intune, SharePoint, Microsoft Defender, Microsoft Configuration Manager, Windows 11, and Microsoft Office365 cloud applications
- Experience with Office 365 and any additional cloud-based applications is a plus
- Understanding of IT Support security tools
- Experience with cyber security hunting such as investigating Microsoft defender alerts, Malware, and Virus removal remediation from endpoints
- Experience with TeamViewer Remote access with Asset Management and Patching monitoring experience
- At least (1) one year of experience with SysAid ticketing system: Creating, Assigning, and delegating tickets to various departments within IT
- Must have a Massachusetts Valid license
- Some travel is required to Hynes Convention Center, Boston Common Garage, and occasionally Mass Mutual Center in Springfield Ma.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account MCCA Website LinkedIn All Job Openings 11 - 50 employees Founded 1997 🤝 Non-profit 💼 Consulting 📚 Education Non-profit
- Consulting
- Education MCCA is a membership-based organization that advances equitable and inclusive workplaces. It runs events, programs, and advisory services aimed at improving employee belonging, creativity, and retention, and solicits donations and membership participation. The site text emphasizes diversity, inclusion, and workplace development, indicating a nonprofit membership and advisory organization focused on DEI and workforce programs. Network Administrator Job not on LinkedIn 🔥 2 minutes ago 🏢 Boston – Onsite 💵 $92k - $99k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛜 Network Engineer / Network Administrator Azure Cloud Cyber Security ServiceNow TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide computer support and assist with cyber security service to our 400+ employees and vendor partners
- Participate as part of an event coverage team providing telecom and quality technical expertise
- Deploy new and rebuilt desktop and laptop computers within Microsoft Intune
- Manage daily IT Support technical service requests using the ServiceNow ticketing system
- Answer phone calls to the IT Support Services hotline and assess reported problems
- Provide face-to-face technical support to MCCA computer users based on assigned Support tickets and phone escalations
- Configure, deploy, and maintain all MCCA-issued mobile devices
- Assist new employees with on-boarding and orientation services
- Manage inventory control of all MCCA-issued IT assets
- Monitor and respond to alerts from Darktrace, Microsoft Defender, and Office 365
- Provide technical support services to Event Client Managers and internal meeting organizers
- Participate in supporting telephone services for Event clients 🎯 Requirements
- A well-organized individual who is a team player and can relate to people at all levels of an organization
- Excellent communication skills
- Flexibility and commitment to the MCCA’s Mission
- BS/BA in Computer Sciences or equivalent in Technical Computer Training
- 2-3 years working with TCP/IP, PC desktop hardware, and Microsoft Windows operating systems
- At least two (2) years of experience in an IT technical support environment
- Proficient in Microsoft Active Directory, Microsoft Exchange Online, Azure, Intune, SharePoint, Microsoft Defender, Microsoft Configuration Manager, Windows 11, and Microsoft Office365 cloud applications
- Experience with Office 365 and any additional cloud-based applications is a plus
- Understanding of IT Support security tools
- Experience with cyber security hunting such as investigating Microsoft defender alerts, Malware, and Virus removal remediation from endpoints
- Experience with TeamViewer Remote access with Asset Management and Patching monitoring experience
- At least (1) one year of experience with SysAid ticketing system: Creating, Assigning, and delegating tickets to various departments within IT
- Must have a Massachusetts Valid license
- Some travel is required to Hynes Convention Center, Boston Common Garage, and occasionally Mass Mutual Center in Springfield Ma. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs