Operations

• Oversee the Operations function including managing the Operations budget, staff and working cross-functionally to investigate and recommend key areas of business process improvement to achieve efficiency in day-to-day operations
• Drive operational initiatives from concept through implementation (e.g. the implementation of HubSpot CRM), including change management, communication, and training
• Partner with Finance to drive adoption of improved workflows and technology solutions (ERP, CRM, etc.)
• Steward the client contracting process (MSAs, CDAs, SOWs, etc.), ensuring appropriate internal review and risk escalation
• Lead the internal IT function including managing the IT budget, staff, ensuring secure, reliable, and efficient technology operations
• Oversee relationships with external IT vendors and ensure compliance with cybersecurity and data privacy best practices
• Develop and maintain the company’s technology roadmap to align with business goals
• Maintain a centralized repository of key client requirements and compliance parameters to ensure compliance with client agreements
• Oversee the client on-boarding and sustainment processes including client questionnaires and sustainability initiatives

Director of Operations

Graphics Designer

• Translate design briefs into high-quality, on-brand visuals
• Design logos, print pieces, e-blasts, and other creative assets
• Create impactful, graphic-rich presentations in PowerPoint (including animation and data visualization)
• Collaborate with Art and Creative Directors and refine designs based on feedback
• Collaborate with Production & Video team to shape layouts, craft polished decks, and elevate presentations
• Jump in as a freelance Presentation Designer for upcoming projects over the next 6 months

MC3

Director of Operations

Graphic Design/Presentation Design Specialist