MC Markets

Customer Support

• Deal directly with clients’ queries over chat system and email; respond within 24 hours
• Resolve misunderstandings and handle difficult clients politely and professionally
• Direct unresolved issues to designated people/departments and coordinate responses
• Promote the company’s products and services via chat and e-mail
• Provide feedback on product and service development based on client interactions
• Keep up to date with promotions and products offered by the company
• Maintain confidentiality and professionalism in all instances
• Complete service-related tasks as requested by the manager
• Review clients’ documents in the KYC system and reply to account verification emails
• Request relevant documents from clients when missing
• Follow and keep up to date with new internal procedures
• Cooperate within the team and with other departments to provide high standard of customer service

Customer Experience Officer

Social Media Manager

• Develop and implement a localized social media strategy for FXGT Japan across platforms such as X (formerly Twitter), Instagram, LINE, and others relevant in Japan
• Create engaging, brand-aligned content in Japanese to increase brand awareness, user engagement, and client acquisition
• Manage day-to-day operations of FXGT’s social media accounts in Japan, including planning, scheduling, and publishing content
• Monitor and respond to user comments, reviews, questions, and feedback in a timely and professional manner
• Work with internal creative teams to produce graphics, videos, and other content tailored to the Japanese audience
• Collaborate with performance marketing, compliance, and customer support teams to ensure accurate messaging and brand consistency
• Track and analyze performance metrics to optimize content and strategy, delivering monthly reports and insights
• Stay up to date on industry trends, competitive activity, and social media best practices in Japan
• Support the execution of influencer campaigns, online promotions, and local brand initiatives
• Work closely with the Global social media Team to align local campaigns with broader brand direction while ensuring cultural and linguistic relevance