MBO Partners

Client Services Representative

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.
• If you have passion for customer happiness, a roll-up-your-sleeves and get things done attitude, and a drive for data accuracy, this could be the opportunity for you!

Client Care Specialist